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Complaint #3 QueenSpin Casino

Delayed cashout & Lack of support

By Nelsloca

9 years ago

Message on forum

Dear Askgamblers, on 18th of september i was very lucky with there free spins sign up offer after wagering for hours i managed to cashout 0.04 btc (nearly 23 euro) i play a lot of times with bitcoins everywhere so i know how it works, u enter btc address and cashout amount, and u will then receive an email to confirm you're cashout address i never have received this email and re-tried this process many times, i contact queenspin per email 6 times - No respond Facebook Chat 1 time they respond they get back to me quickly, now the read the messages but never respond, and livechat is completely broke when they are online u can wait for hours but nobody respond, it's a very poor thing since they post amazing text about themselves such as (- Super Fast & Quick Cashouts- 0-8 hours) Which is completely not true, nobody offers help! please help me.

Disputed Casino QueenSpin Casino

Reason Delayed payment

Amount BTC0.05

Discussion

AskGamblers

• Support Team

9 years ago

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

User name

Nelsloca

• 12 reviews

9 years ago

Dear queenspin,
please explain why im a fraudster as previous poster and yes this complaint is valid.

QueenSpin Casino

• Representative

9 years ago

Case is closed

Player withdrawal request is also has been processed accordingly, it take times for validation and also this complaint is not valid i request askgambler to delete this from Queenspin record as the complaint is previously about the player that make mistake for not following the term and condition for bonus and promotion to withdraw his winning that resulted from no deposit bonus and he unable to because he is not following the term not from queenspin side but aside of that, his withdrawal is alrady being processed (the one that not from no depsoit bonus)

User name

Nelsloca

• 12 reviews

9 years ago

Dear Askgamblers,
my winnings have been paid in full also the 0.05 which was left where i had to deposit more to get that too, as a goodwill gesture they have process my full balance,
after that i received my bitcoins, i received an email, that they have also closed my account calling me a Fraudster and say i have suspicous game activity, before closing this complaint i want to know why i'm called a fraudster if i have strictly followed all t&c's and played the games normally.
Queen spin explain too me why u call me an Fraudster.

QueenSpin Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $1,806

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

QueenSpin Casino Complaints

See all complaints for this casino

Delayed payment of small withdrawal

I won 50 euros in the casino . Iam awaiting my cashout of 50 euros . It is still pending . Live chat doest reply and.i emailed them and still dont have.a reply. I have also left them messeges but no one would answer me . Can someone help me please " [email protected] . Thank you. All I want is my winnings

Delayed payment, no reply from support

Hi, 9th January I've made 20 euro deposit at Queenspin Casino and managed to win 500euro from that so I decided to cashout. I have requested a withdrawal and uploaded by documents same day. Now it's been over two weeks and my account is still not verified. I've tried to contact live chat everyday- they did response me once 10th January and told me to upload photo of myself holding ID card so I did. No contact since. I also tried to send emails but no response once again.

Delayed cashout and no response

Dear Askgamblers! I made my first deposit of 20 usd on January 22, 2017 21:23. I did not received a bonus which was a bit suprise for me. So instead of waiting for crediting bonus I used to play with my own money. I managed to reach small ammount which was 50usd, then decided to make a withdrawal( January 22, 2017 22:25) so today is gonna be 48h. I tried to contact support many times ( like 20 attempts to reach live chat and I sent about 5 emails to support also sent a message on Facebook ) there was not any replay at all. I don't know If I should be worry about this case. Please help me!

Delay in Payment Process

I had made a request to withdraw my winnings of 1.7BTC but it was still pending for manual approval. it worried me further as i tried to make small amount request and are still subjected to manual approval. During my first attempt of withdrawal, I am able to contact the customer support they would process my request as soon as possible, however, subsequent attempts was made to contact support through chat and email but there are no response.

24 hours passed and no reply from support at all

I was sp lucky to win 8000€ yesterday and cashed out 2x €4000 as i can max do a 4000withdrawal at the time. Uploaded all relevant documents and waited some time and decided to check with Live support if all was okay or they needed further details since i deposited with both Neteller and Skrill. i waited more than 20 in in the livechat NO reply. I tried several times yesterday and today to get in contact with the casino on both email and live chat and still i have had NO luck in getting any feedback. So now im worried as they prommise ewallet cashouts to be done from 0-8 hours and here after 30 hours NOTHING HAPPEND. No Support reply on multiple emails, no docs are verified and no payments are done... =/ Hope to have this issue solved asap and hope that askgamblers will managed to contact queenspin in order for them to reply back to be.

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