Delay in Payment Process
I had made a request to withdraw my winnings of 1.7BTC but it was still pending for manual approval. it worried me further as i tried to make small amount request and are still subjected to manual approval. During my first attempt of withdrawal, I am able to contact the customer support they would process my request as soon as possible, however, subsequent attempts was made to contact support through chat and email but there are no response.
QueenSpin Casino Complaint Stats
Resolved
5 / 6
Avg. Amount
$1,806
Avg. Complaint Duration
3 days
Avg. Response Time
2 days
QueenSpin Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 5 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.