Ag Awards

QueenSpin Casino - Delay in Payment Process

Complaint Info
Disputed casino QueenSpin Casino
Reason Delayed payment
Amount BTC 1.7
Posted on November 18, 2016

I had made a request to withdraw my winnings of 1.7BTC but it was still pending for manual approval. it worried me further as i tried to make small amount request and are still subjected to manual approval. During my first attempt of withdrawal, I am able to contact the customer support they would process my request as soon as possible, however, subsequent attempts was made to contact support through chat and email but there are no response.

Posted on November 21, 2016

Hello Teddy

I personally apologize that you had to to encounter this problem, on behalf of queenspin
at the time you cannot reach us, maybe our staff is handling too many clients at the same time

i offer you that you could always reach me personally at my email gibsso­[email protected]­uee­nsp­

as your current matters, i have personally take care of it and solve it

Please do not hesitate to always reach me at anytime you need assistance, i wil assist you at anything you might need
and provide you the most comfortable environtment while you are playing at queenspin.

Charles Gibsson

Queenspin Manager

Posted on November 21, 2016

Hi Gibssons,

Confirmed that I have received the Bitcoins.


Posted on November 21, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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