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24 hours passed and no reply from support at all


I was sp lucky to win 8000€ yesterday and cashed out 2x €4000 as i can max do a 4000withdrawal at the time.
Uploaded all relevant documents and waited some time and decided to check with Live support if all was okay or they needed further details since i deposited with both Neteller and Skrill.
i waited more than 20 in in the livechat NO reply. I tried several times yesterday and today to get in contact with the casino on both email and live chat and still i have had NO luck in getting any feedback.
So now im worried as they prommise ewallet cashouts to be done from 0-8 hours and here after 30 hours NOTHING HAPPEND.
No Support reply on multiple emails, no docs are verified and no payments are done... =/
Hope to have this issue solved asap and hope that askgamblers will managed to contact queenspin in order for them to reply back to be.
Disputed Casino QueenSpin Casino
Amount €8000

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
Please close the complain as the issue is resolved and had a good service from them and finally started to receive my money thanks
User name
The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.
User name loyalty-level-2
I confirm Queenspin instantly reached out to me. Thanks for that =)
And I will Update the complaint once the issue is solved.

QueenSpin Casino Complaint Stats

Resolved 5 / 6
Avg. Amount $1,806
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

QueenSpin Casino Complaints

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