Delayed cashout and no response
Dear Askgamblers!
I made my first deposit of 20 usd on January 22, 2017 21:23. I did not received a bonus which was a bit suprise for me.
So instead of waiting for crediting bonus I used to play with my own money. I managed to reach small ammount which was 50usd, then decided to make a withdrawal( January 22, 2017 22:25) so today is gonna be 48h.
I tried to contact support many times ( like 20 attempts to reach live chat and I sent about 5 emails to support also sent a message on Facebook ) there was not any replay at all.
I don't know If I should be worry about this case.
Please help me!
I made my first deposit of 20 usd on January 22, 2017 21:23. I did not received a bonus which was a bit suprise for me.
So instead of waiting for crediting bonus I used to play with my own money. I managed to reach small ammount which was 50usd, then decided to make a withdrawal( January 22, 2017 22:25) so today is gonna be 48h.
I tried to contact support many times ( like 20 attempts to reach live chat and I sent about 5 emails to support also sent a message on Facebook ) there was not any replay at all.
I don't know If I should be worry about this case.
Please help me!
QueenSpin Casino Complaint Stats
Resolved
5 / 6
Avg. Amount
$1,806
Avg. Complaint Duration
3 days
Avg. Response Time
2 days
QueenSpin Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 5 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.