Mark all as read

Settings

Notifications
Casino Complaints

Delayed payment, no reply from support


Hi, 9th January I've made 20 euro deposit at Queenspin Casino and managed to win 500euro from that so I decided to cashout.
I have requested a withdrawal and uploaded by documents same day.
Now it's been over two weeks and my account is still not verified.
I've tried to contact live chat everyday- they did response me once 10th January and told me to upload photo of myself holding ID card so I did. No contact since. I also tried to send emails but no response once again.
Disputed Casino QueenSpin Casino
Amount €500

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
Everything has been paid right after I've written this complain so I consider this case resolved.
Thank you.

QueenSpin Casino Complaint Stats

Resolved 5 / 6
Avg. Amount $1,806
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

QueenSpin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 5 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

QueenSpin Casino Complaints

See all complaints for this casino