Delayed payment, no reply from support
Hi, 9th January I've made 20 euro deposit at Queenspin Casino and managed to win 500euro from that so I decided to cashout.
I have requested a withdrawal and uploaded by documents same day.
Now it's been over two weeks and my account is still not verified.
I've tried to contact live chat everyday- they did response me once 10th January and told me to upload photo of myself holding ID card so I did. No contact since. I also tried to send emails but no response once again.
I have requested a withdrawal and uploaded by documents same day.
Now it's been over two weeks and my account is still not verified.
I've tried to contact live chat everyday- they did response me once 10th January and told me to upload photo of myself holding ID card so I did. No contact since. I also tried to send emails but no response once again.
QueenSpin Casino Complaint Stats
Resolved
5 / 6
Avg. Amount
$1,806
Avg. Complaint Duration
3 days
Avg. Response Time
2 days
QueenSpin Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 5 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.