Pulsz Casino - Redemption Pending Several New Verifications - Complaint Resolved

Junisworld

I enjoy playing at Pulsz. I’ve been lucky enough to have redeemed a couple of cash outs to date. My account has been verified for some time now and since they have paid my winnings directly to my acct with no further verifications I assumed by now it had been an established act. However, with my latest win of 9k, I noticed its pending state after already receiving the email that it was on its way to me. And as similar to a previous complaint I read here, I questioned how can that be if I was able to cancel the pending redemption? After sending them an email of hey is everything ok, when can I expect this? I was then emailed by Support requesting a whole list of documents, etc to verify my act because of the amount they needed to further verify my cards being used to fund the acct etc. You mean to tell me the same act, let’s just say whichever act you didn’t verify upon accepting payment for sc’s you now want to verify for a payout? And not only that, ask for proof of cards used to pay on my acct when my act had already been verified and established at this point. It was going into the same act they paid to before and the very same bank they had already verified. I since canceled the redemption and submitted a new one while I made a few cash outs for gift cards thinking they would pay those to me within 24 hours. Now I have no answers, and I am now currently pending 6 redemptions vs 1, of which all are still currently “in progress”.

AskGamblers

Dear @Junisworld,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Junisworld

Up to date as of today 6/13/22, my current redemptions are still pending and listed below:

$150 prize out (in progress)
$250 prize out (in progress)
$250 prize out (in progress)
$8000 cash out (in progress)
$250 prize out (in progress)
$100 prize out (in progress)
$50 prize out (in progress)
$100 prize out (in progress)
$100 prize out (in progress)
$92.81 prize out (in progress)
$92.81 prize out (in progress)

AskGamblers

Dear all,

This complaint has been reopened as per Pulsz Casino request as the AskGamblers Complaint Team has been informed that the disputed payments were processed in full. We would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

Dear @Junisworld,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pulsz Casino - Redemption Pending Several New Verifications

Complaint Info

Disputed casino

Reason

Amount

$ 9210.62

Pulsz Casino Complaints

Pulsz Casino - Account closed after trying to redeem

Pulsz Casino - Redemption taking longer than stated

Pulsz Casino - Being stonewalled in regards to payment

Pulsz Casino - Locked me out of account after not getting my winnings