I was under the impression mansion was a legitimate and HUGE casino site as it used to sponsor my football team Tottenham Hotspur so though these clearly arent a rogue casino that does not pay its customers, I signed up an account where I deposited 300gbp and received a 200% bonus I believe...in the terms of the casino welcome offer and basically identifies that there are no restricted games and that all games count some percentage with wagering so I though great and decided to play live roulette first (which counts 25% towards wagering), I covered 8 numbers at 50gbp and it came in so I played on video slots (which counts 100% towards wagering) on large hands from between 75gbp and 100gbp a spin !!! so huge variance there after all its slots !! I managed to complete the wagering and withdrew 8,600gbp...immediately I was asked for notarised ID which I did and sent off to the casino...I signed up my account on 4 dec 2013 and after Mansion admitting they received the ID 5 weeks ago there was still no update on the winnings until today...I received a very vague email from them to say the 300gbp deposit was reinbusred to me and the winnings were removed due to management decision...THAT WAS IT !!! I contacted a member of the mansion staff on the phone who unsurprisingly told me the risk department are non-contactable and he would endeavour to get an exact REASON why the winnings were removed, he more or less explained that it was because I played only One round on roulette and then went onto video slots as he was clutching at straws and didnt know the answer, so here i am flabbergasted as to why my winnings have been removed and the risk team clearly do not wnat or have a valid explabnation as to why...This colleague also ponted ou tto me term 13.2
13.2 In the event that MansionCasino.com believes a user is abusing or attempting to abuse a bonus or other promotion using different systems or strategies including but not limited to, playing as part of a syndicate or in collusion with other players, or is identified as playing in a way designed solely to exploit bonus awards, or is taking advantage of any software or system bug or failure or is likely to benefit through any form of abuse, then MansionCasino.com may, at its sole discretion, block, deny, suspend, withhold or withdraw any user from any bonus or promotion and revoke any associated loyalty points in such manner we deem fit and/or withhold the pay out of the proceeds of such abuse to the player in question. Where MansionCasino.com shall act in good faith to determine if there was actual or attempted abuse, including but not limited to more than one promotional claim per household (as per Section 13.5 below), attempts to tamper with the entry process, the operation of the promotion, or violation of the rules for the promotion.
I still dont know how this term has anything to do with me as I am an honest player who won fair and square and who adhered fully to the terms and conditions, I feel this vague explanation and 13.2 term is an EXCUSE AS THE casino could use this term and NOT PAY ANY WINNINGS TO ANYONE ???
I feel hard done by and will seek legal action against mansion casino if this verdict stands .
PLEASE HELP ASK GAMBLERS WHAT DO I DO ? does the casino respond on here and answer my questions etc ??? whats the next step ???