I put the bet on Evolution gaming live roulette right after the spin. Just before the next spin landed on number 20 I got a message "bets refused".
I had 35e bet on the number 20. My internet was working perfectly fine the spins before and the spins after.
I contacted the live support right after I got the the answer "Thank you for waiting. As per game server logs data, your bets were rejected in the round at 2022-01-19 16:54:33 UTC. I will proceed to register a formal case and provide you with a reference number."
I got the ID number and next message "Please be advised, that an investigation will take place and you will be updated by Casino Customer Support as soon as the case is resolved. Your Casino will contact to you via E-mail or phone call, depended on the contact information, that you have provided upon registration."
I have contacted the Playerz casino support 4 times and they say the situation is still being investigation after over 40 days. I have never got any other answer and they haven't contacted me about the situation.