Complaint #4 Playerz Casino

Account not credited money left my bank

By Kyle T.

4 years ago

Message on forum

Deposited through interac 6 days ago and account not credited. Support asked for proof of deposit so I sent my statement my etransfer confirmation the transaction id from gigadat and got gigadat to reach out to them( they still have not replied) I finally got upset with support giving me no information and they decide to ask if I have a problem and to answer addiction questions (very unprofessional seeing as this is my first ever deposit) still no money and no help from support

Disputed Casino Playerz Casino

Reason Amount not credited

Amount $15

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Kylet940,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Playerz Casino

• Representative

4 years ago

Hi KYLET940,

Kindly note we sent you an e-mail earlier today 28th of January 2022 in regards to your Account Status. Your account restrictions have been removed and you can now play freely with our casino.

Should you have any queries please do not hesitate to ask, We wish you the best of luck with your future with our casino.

Regards,
Playerz Casino Team

Kylet940

• Saskatchewan • 4 reviews

4 years ago

The deposit was credited yes. But you have my account restricted for no reason so I cannot play if I wanted. And that is a lie about the withdrawl seeing as I have cancelled it right after I initiated it.

Playerz Casino

• Representative

4 years ago

Hi KYLET940,

Kindly note that your Deposit has been funded on your account yesterday the 24th of January 2022.

We can also see that your Withdrawal request has been processed on the 24th of January also, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Regards,
Playerz Casino Team

Playerz Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $4,269

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

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