Complaint #4 Playerz Casino

Account not credited money left my bank

By Kyle T.

4 years ago

Deposited through interac 6 days ago and account not credited. Support asked for proof of deposit so I sent my statement my etransfer confirmation the transaction id from gigadat and got gigadat to reach out to them( they still have not replied) I finally got upset with support giving me no information and they decide to ask if I have a problem and to answer addiction questions (very unprofessional seeing as this is my first ever deposit) still no money and no help from support

Disputed Casino Playerz Casino

Reason Amount not credited

Amount $15

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Kylet940,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Playerz Casino

• Representative

4 years ago

Hi KYLET940,

Kindly note we sent you an e-mail earlier today 28th of January 2022 in regards to your Account Status. Your account restrictions have been removed and you can now play freely with our casino.

Should you have any queries please do not hesitate to ask, We wish you the best of luck with your future with our casino.

Regards,
Playerz Casino Team

Kylet940

• Saskatchewan • 4 reviews

4 years ago

The deposit was credited yes. But you have my account restricted for no reason so I cannot play if I wanted. And that is a lie about the withdrawl seeing as I have cancelled it right after I initiated it.

Playerz Casino

• Representative

4 years ago

Hi KYLET940,

Kindly note that your Deposit has been funded on your account yesterday the 24th of January 2022.

We can also see that your Withdrawal request has been processed on the 24th of January also, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Regards,
Playerz Casino Team

Playerz Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $4,269

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Playerz Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Playerz Casino Complaints

See all complaints for this casino

Delayed withdrawal at Playerz Casino

I joined Playerz casino on October 10th, after it was recommended to me by CasinoGuru. The site seemed legitimate and promising, so I deposited 1000 NOK and used their bonus. I had some early wins and followed the terms and rules of the bonus precisely.

After the bonus funds were converted to withdrawable cash, I hit it big and won a little over 125,000 NOK. However, I have had trouble withdrawing this amount. Despite multiple attempts, the casino keeps telling me that the withdrawal is under review and will be released soon. It seems like they are stalling. Additionally, they have recently closed their operations in my area, which is not a good sign.

Unresolved

kr126,000

Withdrawal of 429 euros canceled without any reason

I request a withdraw 4 times and canceled without any reason. I try to withdraw and canceled and I didn't get any email any reason just canceled.

On livechat say to me is technical issue try again. I try again and is same canceled any reason and on livechat again, same try again.

My account is verified, I sent all documents and reviewed and approved, but my withdraw canceled without any reason. I send and email to support not reply anything.

I play, complete my deposit, I complete my wager because I play without bonus only with my money.

Resolved

€429

Delaying the payment of 7373 euros

I have been waiting 7 weeks my money of 7373 euros since my first withdrawal on Jan 28, 2022.. I did not use bonus and I sent all required documents multiple times. The customer service keep repeating the same on their emails that I have to be patience and relevance team will look at my case and contact me. My withdrawal is still pending and nobody is contacting me.

Resolved

€7,373

Bet refused randomly in live roulette

I put the bet on Evolution gaming live roulette right after the spin. Just before the next spin landed on number 20 I got a message "bets refused".

I had 35e bet on the number 20. My internet was working perfectly fine the spins before and the spins after.

I contacted the live support right after I got the the answer "Thank you for waiting. As per game server logs data, your bets were rejected in the round at 2022-01-19 16:54:33 UTC. I will proceed to register a formal case and provide you with a reference number."

I got the ID number and next message "Please be advised, that an investigation will take place and you will be updated by Casino Customer Support as soon as the case is resolved. Your Casino will contact to you via E-mail or phone call, depended on the contact information, that you have provided upon registration."

I have contacted the Playerz casino support 4 times and they say the situation is still being investigation after over 40 days. I have never got any other answer and they haven't contacted me about the situation.

Resolved

money withdrawal still pending

Won several times on slots, waiting over 2 weeks for my withdrawals to get accepted. Been talking to chat several times, and they just say I have to be patience and that relevance team will look at this and contact me. They didn't contact me, and still keep delaying the process. Been over 2 weeks, withdrawal still pending and not accepted. Didn't use any bonus and my account is verified.

Resolved

€4,000