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Play2Win Casino - Still no money paid

RESOLVED
Complaint Info
Disputed casino Play2Win Casino
Reason Delayed payment
Amount € 195
Posted on November 1, 2014

Withdrawal requested : 16th August
ID Documents approved : 27th August (email to prove this)
29th September - Withdrawal still waiting.

I spoke to the live support many times, they told me You will be paid soon but then I received nothing of course.

AskGamblers
Posted on October 4, 2014

Dear @salomone73,
Any update considering your complaint? Thank you.

Posted on October 4, 2014

Dear AskGamblers,
unfortunately no updates, no one called me!

Posted on October 7, 2014

Hi there,

We are checking your complaint and will update you shortly.

Kind Regards,

Play2Win Support

Posted on October 10, 2014

So the complaint time doesn't end, I'm leaving a message. Will update shortly.

Posted on October 13, 2014

All the documents are ok and the withdrawal can be sent by Wednesday. The total will be limited to 200 according to the terms on these comp points.

Kind Regards,

Casino Support

AskGamblers
Posted on October 16, 2014

Dear @salomone73,
Is this issue resolved, can we close this complaint? Thank you.

Posted on October 17, 2014

Dear AskGamblers,
today is Friday and I can't see money in my Neteller account, incredible!!!

AskGamblers
Posted on October 21, 2014

Dear @salomone73,
Did you received you funds? Thank you.

Posted on October 21, 2014

Dear AskGamblers,
until now no money

Posted on October 22, 2014

Hi there,

Funds have been transferred by Neteller. If you could please confirm receiving.

AskGamblers
Posted on October 25, 2014

Dear @salomone73,
Can you please confirm that you received your funds? Thank you.

AskGamblers
Posted on October 28, 2014

Dear @salomone73,
A common practice is to respond to your complaint is it resolved or not. Thank you.

Posted on October 29, 2014

Dear AskGamblers,
As you can read on the 13/10 post, they must pay €200.
I received €195 and I was trying to understand why. They are unclear and in confusion.
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