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Play2Win Casino Late withdrawal

Complaint Info
Disputed casino Play2Win Casino
Reason Delayed payment
Amount € 214
Posted on July 23, 2014

I played at the casino with the 22 Euro welcome Bonus and managed to withdraw the win of 213.8 Euro.

I asked the live support if i fullfilled all the wagering requirements. They confirmed and said i could withdraw the winnings after i deposit 25 Euro to their casino. They also said i could withdraw the 25 euro together with the 213,80 i won. So i did as i was asked via neteller. This was the 14.03.2013. On the same days i sent them the security documents, which were approved . Since then 7 working days passed, nothing happened. In your FAQ you write winnings will be paid out after 7 days at maximum.

Can you help me?

Posted on March 28, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation

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