I played at the casino with the 22 Euro welcome Bonus and managed to withdraw the win of 213.8 Euro.
I asked the live support if i fullfilled all the wagering requirements. They confirmed and said i could withdraw the winnings after i deposit 25 Euro to their casino. They also said i could withdraw the 25 euro together with the 213,80 i won. So i did as i was asked via neteller. This was the 14.03.2013. On the same days i sent them the security documents, which were approved . Since then 7 working days passed, nothing happened. In your FAQ you write winnings will be paid out after 7 days at maximum.
Can you help me?