Ag Awards

Platincasino - Casino is Lying and Unresponsive after 30k Euro win

Complaint Info
Disputed casino Platincasino
Reason Verification issues
Amount € 30000
Inactive user
Posted on January 25, 2020

3 weeks ago I deposited 4000 euros by Neteller at platin casino and won up to approximately 30,000 euros.
They initially asked for passport, neteller account screenshot and utility bill as standard - which I provided.
Then after a few days stalling they asked for a notarised copy of my passport.
This was then provided to them.
It has now been over a week since it was sent to them, and then just today I receive email:

due to discrepancy between the document initially provided and the document notarised upon our request, the provided documentation is unfortunately not sufficient to proceed with your request. Please provide us with another valid government-issued passport document, in order to proceed.

Kind regards
Support Agent­ati­nca­sin­"

This is completely utterly nonsense as there can be zero discrepency between my passport and my notarised passport.
I have even provided them with a passport selfie as well.
i am sending my ID documents to askgamblers to show that they are lying.
Please help

Posted on January 27, 2020


we are compiling an answer. This will take up to two business days.

In order to address this case appropriately we need written consent from you, that we are allowed to share details relating to your players account/transactions here on AskGamblers.

Please make sure to send the written consent with the email address registered with us to: support (at) platincasino (dot) com

Alternatively state here in the comments, as a reply to this comment, that you consent with the above.

Kind regards,

Platincasino Support Team

Inactive user
Posted on January 27, 2020

I consent that you are allowed to share details relating to my account with AskGamblers.

Inactive user
Posted on January 27, 2020

I have now had a response by Platin casino by email, outlining the reason they consider there to be a discrepency between the 2 photos: My passport photo I sent them originally was a photo I had taken when i first received my passport and had not yet signed it, while the selfie was taken more recently, after I had signed the passport.
I have now sent them a new photo of my passport which hopefully resolves things, I will close this complaint and fully recommend Platin Casino should this now clear things up.

Posted on January 28, 2020

AskGamblers Complaints Team has been provided with sufficient information on behalf Platincasino management to conclude that player used AskGamblers Casino Complaint Service /AGCCS/ in a bad faith. AskGamblers Complaints Team maintains zero tolerance towards player demonstrating such activities, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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