Complaint #2 Sweep Las Vegas Casino

PEndingNEW - NO PAYOUT OR EMAIL REPLY

By Chrisleeky

I have sent this email since February 9th with no reply.

This correspondence serves as a formal and final legal demand for payment of three approved redemption requests totaling $1,050 ($200, $350, and $500) on my fully verified account.

I completed all required KYC verification procedures, submitted all requested documentation, and received confirmation that my account was approved for redemption. Despite meeting every stated requirement, Sweeps Las Vegas has failed to remit payment and has failed to provide any legitimate contractual basis for withholding my funds.

Your company advertises that verified users may redeem sweepstakes winnings for cash prizes. Refusing to pay valid redemptions after verification approval constitutes deceptive trade practices and unlawful retention of funds under consumer protection laws. Withholding earned promotional sweepstakes winnings without documented cause may also constitute bad faith business conduct.

I have contacted support daily—often multiple times per day—without meaningful resolution. Continued delay and non-payment leave me no alternative but to pursue all available remedies.

Unless the full $1,050 is paid within 7 calendar days, I will immediately proceed with the following actions:

• Filing a formal complaint with the Kentucky Attorney General – Consumer Protection Division

• Filing a complaint with the Federal Trade Commission for deceptive business practices

• Submitting a documented complaint to the Better Business Bureau

• Initiating a claim in Kentucky Small Claims Court for the full amount owed, court costs, and any additional damages allowed by law

• Requesting chargebacks through my financial institution for all qualifying transactions associated with your platform due to failure to provide advertised services

All documentation, including verification approval, redemption confirmations, account balances, and extensive correspondence attempts, has been preserved and will be submitted as evidence.

Disputed Casino Sweep Las Vegas Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 months ago

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that after carefully reviewing your case, the AskGamblers Complaint Team reached a conclusion that, your complaint is not in compliance with AGCCS Guidelines and is, therefore, rejected.

Unfortunately, you failed to provide the requested information and evidence asked by the AskGamblers Complaint Team. Please keep in mind that following all AGCCS Guidelines is mandatory.

Feel free to submit a new complaint, but please take into consideration that while describing your issue, our team needs as many details/ evidence /screenshots/ as possible in order to conduct a serious and fair investigation.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

Sweep Las Vegas Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $548

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Sweep Las Vegas Casino Complaints

See all complaints for this casino

Delayed redemption

Complaint Against: SweepsLasVegas (Digital Entertainment Development LLC)

I am submitting this complaint regarding a $900 redemption request that was approved by SweepsLasVegas but has remained unpaid for more than one month. The redemption request was submitted on 04/20/2026.

On multiple occasions, I have contacted customer support to inquire about the status of the payment. In response, I have received repeated assurances that my redemption remains in the payment queue and is being handled by the Finance Team.

Support has specifically stated in writing that:

* My redemption has been approved.

* My redemption has not been cancelled or denied.

* My full approved redemption will be paid.

* The redemption remains in the payment queue.

However, despite these assurances, the company has repeatedly refused or been unable to provide any estimated timeframe for payment. Each inquiry results in a substantially similar response stating that the Finance Team is processing the redemption and that I should continue waiting.

My concern is not only the length of the delay, which now exceeds one month, but also the complete lack of transparency regarding when payment can reasonably be expected. I have used multiple social casino platforms and have never experienced a redemption delay of this duration without any projected processing date.

Additionally, while the company claims the redemption is approved and awaiting payment, I continue to have the ability to cancel the redemption request. From a consumer perspective, this raises concerns regarding the redemption process and whether players are being encouraged to reverse pending withdrawals rather than receive payment.

I have retained copies of all correspondence with support, including written statements confirming that my redemption has been approved and that the full amount will be paid.

I am requesting that SweepsLasVegas provide a definitive update regarding the status of my redemption and promptly process payment of the approved $900 redemption request.

16h left

$900

Sweeplasvegas

Greetings!

I am hoping for some assistance with SweepLasVegas. I have verified my account and placed a redemption for a $610.22 amount (not tied to any bonus) Wednesday night with instant redemption. When the redemption wasn't received I began looking through the website and found several portions of the site were stock template (insert email here) which worried me, so I did some research which gave me concerns ( I don't want to break rules and make accusations, I will share what concerned me though < external link removed > ). I reached out asking for details on what was happening and received an email stating I processed the amount correct and that my claim was being handled by the finance team that there was no timeframe that could be provided".

I reached back out a few other times, one even offering to cancel the transaction and just refund what I had spent ($275ish) because I'm concerned I may be out everything, and thought that might be an acceptable compromise to not have to deal worry about the situation as the operator.

Would you mind assisting? Everything may be legitimate, but between online literature, the website being incomplete, paying for instant payout not received, and not receiving communication, I simply have concerns that I feel would be beneficial with your help.

Unresolved

$610

Unpaid redemptions and double charges

Its very sketchy to me when a platform has very long payout delays, when they claim before you purchase that redemption is instant. Then the company does not respond to messages, but they're still changing their coin packages and sending advertisements etc.

I'm fully verified and redeemed before once, although that also took forever. The waiting isn't the worst but when there is zero communication and then I go to the store and use my card and it gets declined so I look on my statement and see I've been charged twice, twice if that makes sense. Like I made one purchase and was charged twice. I foolishly made another purchase and was again charged twice. They don't respond to messages she my bank won't do anything until the charges are no longer "pending" and they've been pending for 8 days already.

what I find even more sketchy is when I login to my account on their platform you can see both successful purchases in the transaction history and then 1 pending charge even though there are two. idk but something is way off with this one.

They need to drop the hold on those two charges that I absolutely did not authorize and they need to pay my redemption. total : $276

Unresolved

$276

No payout or communication

Complaint Against Sweeps Las Vegas – Unpaid Redemptions

I am submitting this complaint because Sweeps Las Vegas has not paid three redemption requests totaling $1,050, and they have not responded to my repeated attempts to contact them.

My account was fully verified through their KYC process before I submitted any redemption requests. My verification was approved.

I submitted the following redemption requests:

$200 — submitted on February 12, 2026

$350 — submitted on February 9, 2026

$500 — submitted on February 9, 2026

Total amount owed: $1,050.

Since submitting these requests, I have emailed customer support daily, often more than once per day, requesting updates and clarification. I have not received any responses to these emails. I do not have replies to attach because the casino has not responded at all.

However, I can provide:

• Screenshots showing my verification approval

• Screenshots of the redemption confirmations

• Screenshots of my sent email history showing multiple contact attempts

• Screenshots of my account balance

I have made every reasonable effort to resolve this directly with the casino before submitting this complaint.

I am requesting that Sweeps Las Vegas either:

1. Pay the outstanding $1,050, or

2. Provide a clear written explanation of why the payment has not been processed.

Thank you for reviewing this matter.

Unresolved

$1,050

Company denied redemption and confiscated funds

I made a redemption for $257.60 which I earned through gameplay. Sweep Las Vegas stated that some activity did not align with fair play and closed my account. They agreed to process the redemption. They later reversed course and stated they would not process the redemption. After making a demand that the redemption be honored. Sweep Las Vegas stated they would honor my redemption. They reopened my account for the sole purpose of allowing me to resubmit my redemption request. After I submitted my redemption request again, they once again reversed course and denied the request. I only made two purchases and two redemption requests, so I am unsure what activity they are accusing me of. I did not violate any terms.

Unresolved

$258