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Sun Palace Casino - Payout request declined with no further information

UNRESOLVED
Posted on May 6, 2017

good morning,
after all verifications done and sending the required documents,my payout request has been declined.
on april,11th,i received the following mail :
PAYOUT REQUEST CONFIRMATION
Dear Anne < surname removed >,
This email confirms our receipt of your payout request via NETeller for the amount of $ 300.00 USD at Sun Palace Casino for your Account ID xenaes. We will review your request shortly and you will be notified by email when your payout has been processed.
on april,25th,i received the following email,without explanation.
PAYOUT REQUEST DECLINED
Dear Anne < surname removed >,
We're sorry, but your NETeller payout request of $ 300.00 USD for Account ID xenaes has been declined.
yet,on my casino account history,it appears a $250 withdrawal was approved on april,25th
04/25/2017 01:23 PM DF-NETeller Withdrawal Requested -$50.00
04/25/2017 01:22 PM Manager Withdrawal Approved! -$250.00
04/25/2017 01:22 PM Manager Withdrawal Requested -$250.00
04/25/2017 01:22 PM DF-NETeller Withdrawal Declined $300.00
04/10/2017 04:20 PM DF-NETeller Withdrawal Requested -$300.00
04/10/2017 04:19 PM TAG - Neteller Withdrawal Declined $300.00
i thank you for your help
best regards

AskGamblers
Posted on May 9, 2017

Dear Sun Palace Casino,

Please let us know if there's some update regarding this case.

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