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Sun Palace Casino - Payout issues

UNRESOLVED
William United States Message
Posted on September 25, 2016.

I'd say it been about a month now and I keep trying to talk to them about my payout. One time they said that it was going to take 2 weeks since one of their system was down, its past 2 weeks now. Then again contacted them, and they said it would take another week or so, past another week again. So again I contacted them and they said it should be in your account in a couple of days, its been a week now. So all of this was over a months period of time. I was patient but now it just seems like Im going to keep getting lied to. I really hope I can get my 1k as they promised

Posted on September 26, 2016.

Dear Mr. Vang,
Please contact our Finance Department for any updates on your withdrawal request. As you have been informed, our primary processor is down and we are using our secondary one. Withdrawals are paid on a first in/first out basis and yours is not yet at the front. When your turn comes up you will be paid. Thank you

William United States Message
Posted on September 26, 2016.

I've been contacting them but they all just give me a false timeframe. They will say 2 weeks, a couple of days and etc. They told me the primary processor was down about a month ago and they told me to wait 2 weeks

Sun Palace Casino complaints

  • 14 of 30 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 1,785 USD avg amount

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