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Jackpot Capital Casino - Payout delay

RESOLVED
laki98 Montenegro Message
Posted on December 12, 2017.

I used bonus code which I founded on askgamblers and claimed it on jackpotcalital. I get 15 dolars and with that 15 dolars I made 75 and rollover bonus tnan I requested payout at monday (5 days ago).At tuesday jackpotcapital sent me email to send documents for verification, I done itinstantly, but after than they wanted to I sent my photo where they can see my face and identification document, I done and that instantly and my account was finaly verified at thursday 17.36 whene they sent me email (they nedded 3 days to verify my account, from monday to thursday). Now is sunday evening and I still didnt get my money, I asked them on chat few times when I will get my money but every advisor said me different. Two advisors yesterday said me I will get money until yesterday end of the day but nothing. When I asked today, they say I must wait monday (because 48 bussines hours is nedded after I was verified, but they havent that rule in terms. Im sure I wouldnt get money at monday, because every time when I asked they delaying.. This isnt normal what are thay doing (one more time: payout is requested at monday, Im verified at thursday).. Thanks and sorry for bad english..

AskGamblers
Posted on December 12, 2017.

Dear @laki98,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

laki98 Montenegro Message
Posted on December 12, 2017.

I got my money yesterday finally.. Thanks :)

AskGamblers
Posted on December 12, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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