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Jackpot Capital Casino - Payed $300 less than requested

UNRESOLVED
Complaint Info
Disputed casino Jackpot Capital Casino
Reason Refund declined
Csully90 Texas
Posted on August 2, 2019

So on June 26th I requested a payout for $1,946 using bitcoin and on July 1st I was payed but the amount I received was $1614. I understand that bitcoin is volatile however, the blockchain transaction shows only 1614 was sent and the difference isn’t due to a fluctuating price since I compared the amount of bitcoin sent against the price of bitcoin on July first. I have contacted the casino showing both blockchain proof and proof of my wallet as well as the trading price of the day the funds were sent and I’m told “we sent 1949, contact bitcoin” I asked for some kind of proof other than an email simply stating your withdrawal of 1949 has been processed and they told me that’s all the proof they have. On a hunch, I checked the price of bitcoin the day I requested the payout and even though 24-48 hours is their review and processing time I wasn’t paid until the following week so they are basing my payout off the day i requested the funds and not off the day they were actually approved and processed which is taking complete advantage of the volatile nature of bitcoin. I even explained to them that I understand that if the correct amount was sent and the price were to drop during the blockchain processing then that is understandable but not sending a lesser amount entirely because they let 5 days pass before sending funds.

Posted on August 5, 2019

Hi there,

thank you for bringing this to our attention.

We have now reviewed the transaction and can confirm that it was processed correctly: We *always* take the conversion rate of the day we process the withdrawal.

We sent you 0.16143 BTC on July, 1st; according to a currency converter (for exmaple https:­//w­ww1.oa­nda.co­m/c­urr­enc­y/c­onv­erter/ - see screenshot) this was exactly USD 1949.02.

Of course, we feel very sorry that the payout process took more than the expected 48 hours!

Kind regards,
Jackpot Capital Team

AskGamblers
Posted on August 5, 2019

Dear @Csully90,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Csully90 Texas
Posted on August 6, 2019

I have went ahead and taken a look at the link you provided and that website is not a publicly recognized exchange not to mention it requires you to pay to use and allows the editing of information. So I went ahead and screenshotted and highlighted several different well known trusted exchanges and even broke one of them down by time of day. I then went ahead and used a price conversion calculator to simulate changes in the price of btc on July 1st and not at any amount does .16143 equal to $ 1,949 USD.

I also went ahead and showed in the photos that if you truly sent $ 1,949 USD even at the highest btc price of the day, and the price dropped to the lowest btc price of the day that would equal to an $87.00 loss, not a $300 loss. So that would show the biggest possible drop due to price fluctuations and it still does not add up. Please feel free to look at the photos I attached and validate the websites I used. No matter which way you spin it, there is no possible way you have sent me the correct amount. 

Posted on August 7, 2019

Dear @Csully90,

Kindly note that the convertor https:­//w­www.oa­nda.com is a common reliable business tool used by several online merchants across the entertainment business.
When it comes to Bitcoin pay-outs we want to ensure to use the most accurate conversion available at the time of processing pay-outs.
As with any FX (even outside of Crypto) there is no central rate.
It’s a dynamic market with many different participants and therefore prices.
We are sorry to hear, that you feel like you have been short paid, however we can assure you, that this transaction was processed according to the daily conversion rate."

Kind regards,
Jackpot Capital Team

AskGamblers
Posted on August 7, 2019

Dear Jackpot Capital Casino,

Please keep in mind that according to the website you referred to (https:­­//­w­w­ww.o­a­­nda.com) in your last post, the historical Bitcoin rates for July 1st are as follow - https:­//p­rnt.sc­/opjam5

Please explain how it is even possible a daily fluctuation of less than $400 to result in a close to $300 loss during the transaction of only 0.16143 Bitcoins.

Thanks for your cooperation.

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