Payed $300 less than requested
So on June 26th I requested a payout for $1,946 using bitcoin and on July 1st I was payed but the amount I received was $1614. I understand that bitcoin is volatile however, the blockchain transaction shows only 1614 was sent and the difference isn’t due to a fluctuating price since I compared the amount of bitcoin sent against the price of bitcoin on July first. I have contacted the casino showing both blockchain proof and proof of my wallet as well as the trading price of the day the funds were sent and I’m told “we sent 1949, contact bitcoin” I asked for some kind of proof other than an email simply stating your withdrawal of 1949 has been processed and they told me that’s all the proof they have. On a hunch, I checked the price of bitcoin the day I requested the payout and even though 24-48 hours is their review and processing time I wasn’t paid until the following week so they are basing my payout off the day i requested the funds and not off the day they were actually approved and processed which is taking complete advantage of the volatile nature of bitcoin. I even explained to them that I understand that if the correct amount was sent and the price were to drop during the blockchain processing then that is understandable but not sending a lesser amount entirely because they let 5 days pass before sending funds.