They scam me for my money

Casino say that i need do account verification, before withdrawal. Yes, it is normal and i send those documents 29 December.

Thank you for contacting us. We have received your email, please allow up to 3-5 business days for a response.

That they reply. But now it's been over that time. I ask about that in chat, they say same. Blame holidays and weekends. Of course i understand that and i have give they time. But just have this feeling that can i ever have my money out? 🙄

So on June 26th I requested a payout for $1,946 using bitcoin and on July 1st I was payed but the amount I received was $1614. I understand that bitcoin is volatile however, the blockchain transaction shows only 1614 was sent and the difference isn’t due to a fluctuating price since I compared the amount of bitcoin sent against the price of bitcoin on July first. I have contacted the casino showing both blockchain proof and proof of my wallet as well as the trading price of the day the funds were sent and I’m told “we sent 1949, contact bitcoin” I asked for some kind of proof other than an email simply stating your withdrawal of 1949 has been processed and they told me that’s all the proof they have. On a hunch, I checked the price of bitcoin the day I requested the payout and even though 24-48 hours is their review and processing time I wasn’t paid until the following week so they are basing my payout off the day i requested the funds and not off the day they were actually approved and processed which is taking complete advantage of the volatile nature of bitcoin. I even explained to them that I understand that if the correct amount was sent and the price were to drop during the blockchain processing then that is understandable but not sending a lesser amount entirely because they let 5 days pass before sending funds.

Just got a call from my bank a check issued from JPC on 11/21 for the amount of $500 bounced in my acct. Reached out to chat..very rude, un helpful etc if the money is not in my acct tomorrow there will be overfraft fees etc. They are telling me to allow 48 hrs now i have to run around get a letter feom my bank etc to send them. This has always been my favorite casino but this is ridiculous

I have played on this site before and submitted my verification information and have successfully cashed out twice. I am not a bonus chaser because of the strict requirements, so I don't accept them. I requested a bitcoin withdrawal of $1000 and the following day I get an email from security saying: ------------ Thank you for choosing JackpotCapital Casino. We have received your payout request, however upon review we noticed that your account activity is coming from a different location other than what is registered on file. Please respond to this email with an explanation for the difference in location. The processing of your withdrawal request will be placed on hold until we hear from you. Should you require any further information or assistance, please feel free to contact us. --------------------------------- I have played on the same laptop from the same IP address as always. I told them that their geolocation software was faulty and that they should check my IP address history. Security replied: ----------------------------------------------- Thank you for contacting JackpotCapital Casino. We have noted the explanation offered by you in relation to the recent source of your JackpotCapital Casino account activity. We thank you for taking the time to respond and in assisting us in ensuring that your JackpotCapital account security and integrity is maintained. The processing of your withdrawal request will now proceed. ----------------------------------------------- Still no payment. I thought maybe they were delaying the bitcoin payment because the mining fees are high so I even offered to have the mining fee taken out of my payment. Still no payment. I just want my money and my account closed.

I used bonus code which I founded on askgamblers and claimed it on jackpotcalital. I get 15 dolars and with that 15 dolars I made 75 and rollover bonus tnan I requested payout at monday (5 days ago).At tuesday jackpotcapital sent me email to send documents for verification, I done itinstantly, but after than they wanted to I sent my photo where they can see my face and identification document, I done and that instantly and my account was finaly verified at thursday 17.36 whene they sent me email (they nedded 3 days to verify my account, from monday to thursday). Now is sunday evening and I still didnt get my money, I asked them on chat few times when I will get my money but every advisor said me different. Two advisors yesterday said me I will get money until yesterday end of the day but nothing. When I asked today, they say I must wait monday (because 48 bussines hours is nedded after I was verified, but they havent that rule in terms. Im sure I wouldnt get money at monday, because every time when I asked they delaying.. This isnt normal what are thay doing (one more time: payout is requested at monday, Im verified at thursday).. Thanks and sorry for bad english..

I won 7000 on 12/25/15. The casino was really quick in paying out my winnings, However they deposited 5000 back to my debit card and i saw it come into my account on the January 4th. However my bank put a hold on the 5000 and will not release unless I could tell them where the money was coming from, The Casino also send a 2000 bank wire that my bank returned to them. They did put the 2000 back into my casino account and I was able to withdrawal them with a DCC card I had to open. I was emailing and chatting and even called the casino almost on a daily basis. (I have all emails saved). I was asking them to just withdrawal the money back out of my account. They kept telling me to wait. I continued to call my bank and since I could not provide my bank with the information they were requesting, I told them to send the money back to the sender. Which they did on January 27, 2016. Ever since then I have been emailing the casino and they just keep telling me to wait. I even sent them a bank statement and a copy of the chat I had with my bank showing them that the money was taken out of my account. They also requested an ARN number which I got from my bank and provided to them. Please let me know if you need to see a copy of the chats with my bank any emails exchanged with the casino or a bank statement? Can someone please help or advise me on what I can do?

I think I have been their customer for over 5 years, I do not remember when I opened my account but it was couple of years ago. I always had 1 account at Jackpot capital and I was even their VIP customer since 2014, I have the invitation VIP emails if it is required I can show it . During the couple of years I lost a lot of money but when I cashed out they processed my withdrawals not before I sent the required documents All of a sudden when I won big they brought a surprising excuse not to pay, they say I have more than one account. What I ask is them to show their proof to this website and if no proof then pay what you owe. How could it be that after 5 years I am their customer, after documents were approved and after making me a vip all of a sudden when I win big I have another account, I dont know of any other account I have there and if there is show it or give the specific reason why you dont pay. I trust askgamblers to be the mediator and if they can please show their proof to this site I won in November $50,000 while playing an ongoing bonus , as far as I remember I made a deposit of 200 and the bonus was of 200 and I played slots.. The first cashout of $2500 was processed but it was probably too much for them to pay and the rest of cashouts were declined.

I won a large jackpot of Jackpot Capital in the game Spirit of the Inca, $1,684,999.60. They locked my account for about a week, and finally when I got back on, it showed the winning. I then proceeded to withdraw and all the money was gone. They then contacted me several times and wanted to offer me $1000 or the month of June deposits. I told them no, that this was an insult from $1.7 million to $1000. they said it was an error on their technicians part, that he was testing the system and I happened to be on the site and I hit it. I don't feel I should have to pay for their mistake and I also feel they should be held accountable for what he or she did, NOT ME. If it was a technical problem with the system, that's different, but it wasn't. I have a whole bunch of communication that they sent me if you want I will forward it to you. They called me numerous times and emailed me also. Seemed very anxious to get things settled. I will not settle for $1000, this is a total insult. If you will email me with an acknowledgement of me contacting you, I will forward all the communication that they sent me. I am very upset of this. My phone is 1-719-543-**** and my email is *************@comcast.net. My name is Jane ******** I don't know how to attach the email or I would, that's why I said I will forward it to you if you email me. Thanks Jane This happened the second week of June