Jackpot Capital Casino - They scam me for my money

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Please solve my issue and help me to get my winnings. They scam with me. They reject my legal documents. The same document I submitted to Grande Vegas casino, I got approved for them. But I don't know why jackpot capital casino rejects my documents maybe they don't want to give my winnings. They are Scammers.

I hope askgamblers.com will help me .

When I complete my bonus requirements. I got a winnings of $150. After that they told me to verify. I provide all The required documents for verification but every time they are showing some problems with my documents. I provide all my verified documents to them. And one more thing by this same document I got verification from Grande Vegas casino. But the jackpot capital casino rejects and closes my account I will show you all the documents, I submitted. But why do they close my account, maybe they are a fake casino. That's why they don't want to give me my winnings.
See the same document which I submitted to Grande Vegas I got verification from Grande Vegas casino, then why they do this to me. Why did they scam me. Please try to solve my issue.

Thank you for your patience. We are still investigating the matter and will get back to you shortly.

Dear Jackpot Capital Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi there,

Thanks for your patience. We’re currently looking into the issue and will get back to you with an answer as soon as possible.

Dear Jackpot Capital Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi there,

The account was locked out due to paragraph #15, due to fraudulent documentation.


15. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided. Source of fund and source of wealth might be required at later stage. Also, players might be required to provide proof of how they fund e-wallet. Withdrawals are only allowed to accounts controlled and owned by the gaming account holder.

Dear Jackpot Capital Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.