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Account closed and winnings voided with no reason explained


hello
i open account on inetbet.eu casino
after that i deposit 10euro, then they mail me about being vip, for became vip i must deposit 10 euro more and send verification documents. so i send neccecery documents except verification form,
i said "i will send it verification form another time," (i didnt send it first because i dont deposit via credit card ,i use ecopays and i dont have a scanner in my home)
so they did not verify my account. in this time i win some money about 50 euro on 02/02 /2016 and i requested withdraw. they decline and deposit my 50 box on my acount,
about 2 weeks after that i send verification form with other docs. together, in this time by the way i win about 50 euro more, my account was more than 120 euro, on 02/17/2016,
i requested withdraw 100 euro via ecopayz with%5 deduction.
today they send my deposited amount 20euro on my ecopayz account and close my inetbet.eu account. now i m not allowed for login to my account. i try to contact them about this issue but they do not choosing answer , they did not inform me before close my account, and blocked my 100 euro.
i want my money which i won , and i want business inetbet.eu again
thank u
Disputed Casino iNetBet.eu Casino
Amount €100

Discussion

User name loyalty-level-2
you still playing to pretend not to understand
i win 100 euro i am asking that money
if your rules is that tight than
firstly u must compare people and than let them play your casino
in this way you would not steal their time and playing desire
User name
We are still in the communication with the casino regarding the case.
User name
Hi, no money was stolen, your purchase has been refunded.
User name loyalty-level-2
your methodology is easy hire some customer for became vip and than steal money from them which they win from your highnes trusted casino

iNetBet.eu Casino Complaint Stats

Resolved 3 / 6
Avg. Amount $1,411
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

iNetBet.eu Casino Complaints

See all complaints for this casino
Stalling 5000 euros withdrawal, vague support
It's been a week now since I requested a payout from Inetbet.eu - a site that claims to have same day payouts. I've sent all the documents, like I always do in every casino. I've never had similar delays with any casino, NEVER. I made 3 deposits from my credit card and one smaller one from Skrill. I think I only used bonus code with 1st deposit, but since I busto'ed that and had to redeposit, it shouldn't be an issue. Requested 1st withdrawal on 26th April. For some reason I expected it to arrive same day, like promised on the webpage. But it didn't. Was asked to submit form, which I did promptly. I reversed withdrawals on Saturday and played some more, then hit big. Made 2x2500 eur withdrawals to Skrill on 30th April, and am still expecting them. At the same time I've gambled away 7k that I left on the account, that I didn't withdraw. I guess Inetbet.eu is expecting me to gamble away the last 5k euros, just like shady rican sites do. Whatever BS reason they give, this is the real one. Odds are high that gamblers compulsive nature gets the best of him and that money will be gone. Is this really the nature of this business in 2017? Because this is what Inetbet is doing. Customers trust is foundation of your business. How come you are still in business? This message I got from support 6 days ago: "Your account should be verified now as I can see you have full access to the cashier. Also by looking at your account I can see our account team has received your withdrawal request. We have had many winners over the past 48 hours but we are doing our best to process the withdrawals in a timely manner." I've contacted live support several times. At one point they said payout is done, 12 hours later when I noticed my withdraw was still at "requested" phase (1st phase of withdraw process, means it hasn't been dealt with at all - information from the webpage), another support person told me to contact e-mail support and address it to "accountants". So I've done that and it's silent treatment. I just want my 5k. Obviously Im spoiled by online casinos like Videoslots.com and Playojo, where payouts are instant and even 1st payouts are made within HOURS. Read this - HOURS. Never before have I whined and moaned to support like this. I've been around 10+ years. This online casino hobby of mine has cost me between 300k-400k. I've made many withdrawals, played at many sites, never before has my withdraw been dealt like that. I feel awful for US players if this is the best treatment they get. I didn't enjoy submitting that complaint. It's a drag. I just want my money NOW and be done with it.
Status solved Resolved
€5,000