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iNetBet.eu Casino did not send the correct withdrawal amount of 60 euro


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By shohel
11 years ago
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Hello everyone,I had signed up a account with iNetBet.eu casino from askgamblers last week and claimed no deposit bonus code ASK35 which maximum withdrawal amount is 50 euro.So, I played with their no deposit bonus and managed to win 50 euro. Thereafter I had send my verification details as they asked me and had deposited 10 euro from my preferred method. So, I was waiting for receive 60 euro total including my deposit. But they sent me 25 euro yesterday instead of 60. Then I had sent email to let them know if anything wrong they did. Today they replied "Thank you for getting in touch with us, the reason why you received 25 Euros was because the welcome bonus which was an amount of 35 Euros cannot be cashed out. I apologise for any inconvenience this might have caused but please feel free to contact us if you needed any further assistance." which I am disagree and should not be happened according to askgamblers web site and casino's bonus terms. I have attached the proves which contain both bonus terms. Now I desire to get help from askgamblers to get my 60 euro.Thank you.
Capture.PNG Captures.PNG
Disputed Casino iNetBet.eu Casino
Amount €35

Discussion

User name loyalty-level-2
Last week my payout request record:
Capture.PNG
User name loyalty-level-2
It has been 1 week I am waiting for their reply but it seems they don't cares to resolve legal issue. While playing my winning was more than 90 credits and suddenly my winnings was capped into 50 and the rest was removed from the balance. If I exclude my deposit 10 euro then my winning they sent was 15 euro! lol . Is it possible to any casino to send winning 15 euro instead of 50 euro? Very funny and interesting casino but I am sure they misleaded about my winning. Unfair!!

iNetBet.eu Casino Complaint Stats

Resolved 3 / 6
Avg. Amount $1,411
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

iNetBet.eu Casino Complaints

See all complaints for this casino
Stalling 5000 euros withdrawal, vague support
It's been a week now since I requested a payout from Inetbet.eu - a site that claims to have same day payouts. I've sent all the documents, like I always do in every casino. I've never had similar delays with any casino, NEVER. I made 3 deposits from my credit card and one smaller one from Skrill. I think I only used bonus code with 1st deposit, but since I busto'ed that and had to redeposit, it shouldn't be an issue. Requested 1st withdrawal on 26th April. For some reason I expected it to arrive same day, like promised on the webpage. But it didn't. Was asked to submit form, which I did promptly. I reversed withdrawals on Saturday and played some more, then hit big. Made 2x2500 eur withdrawals to Skrill on 30th April, and am still expecting them. At the same time I've gambled away 7k that I left on the account, that I didn't withdraw. I guess Inetbet.eu is expecting me to gamble away the last 5k euros, just like shady rican sites do. Whatever BS reason they give, this is the real one. Odds are high that gamblers compulsive nature gets the best of him and that money will be gone. Is this really the nature of this business in 2017? Because this is what Inetbet is doing. Customers trust is foundation of your business. How come you are still in business? This message I got from support 6 days ago: "Your account should be verified now as I can see you have full access to the cashier. Also by looking at your account I can see our account team has received your withdrawal request. We have had many winners over the past 48 hours but we are doing our best to process the withdrawals in a timely manner." I've contacted live support several times. At one point they said payout is done, 12 hours later when I noticed my withdraw was still at "requested" phase (1st phase of withdraw process, means it hasn't been dealt with at all - information from the webpage), another support person told me to contact e-mail support and address it to "accountants". So I've done that and it's silent treatment. I just want my 5k. Obviously Im spoiled by online casinos like Videoslots.com and Playojo, where payouts are instant and even 1st payouts are made within HOURS. Read this - HOURS. Never before have I whined and moaned to support like this. I've been around 10+ years. This online casino hobby of mine has cost me between 300k-400k. I've made many withdrawals, played at many sites, never before has my withdraw been dealt like that. I feel awful for US players if this is the best treatment they get. I didn't enjoy submitting that complaint. It's a drag. I just want my money NOW and be done with it.
Status solved Resolved
€5,000