iNetBet.eu Casino did not send the correct withdrawal amount of 60 euro
Hello everyone,I had signed up a account with iNetBet.eu casino from askgamblers last week and claimed no deposit bonus code ASK35 which maximum withdrawal amount is 50 euro.So, I played with their no deposit bonus and managed to win 50 euro. Thereafter I had send my verification details as they asked me and had deposited 10 euro from my preferred method. So, I was waiting for receive 60 euro total including my deposit. But they sent me 25 euro yesterday instead of 60. Then I had sent email to let them know if anything wrong they did. Today they replied "Thank you for getting in touch with us, the reason why you received 25 Euros was because the welcome bonus which was an amount of 35 Euros cannot be cashed out. I apologise for any inconvenience this might have caused but please feel free to contact us if you needed any further assistance." which I am disagree and should not be happened according to askgamblers web site and casino's bonus terms. I have attached the proves which contain both bonus terms. Now I desire to get help from askgamblers to get my 60 euro.Thank you.
iNetBet.eu Casino Complaint Stats
Resolved
3 / 6
Avg. Amount
$1,411
Avg. Complaint Duration
8 days
Avg. Response Time
3 days
iNetBet.eu Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 3 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.