Ag Awards
en Casino did not send the correct withdrawal amount of 60 euro

Complaint Info
Disputed casino Casino
Reason Declined payment
Amount € 35
shohel Bangladesh Message
Posted on February 25, 2015

Hello everyone,I had signed up a account with casino from askgamblers last week and claimed no deposit bonus code ASK35 which maximum withdrawal amount is 50 euro.So, I played with their no deposit bonus and managed to win 50 euro. Thereafter I had send my verification details as they asked me and had deposited 10 euro from my preferred method. So, I was waiting for receive 60 euro total including my deposit. But they sent me 25 euro yesterday instead of 60. Then I had sent email to let them know if anything wrong they did. Today they replied "Thank you for getting in touch with us, the reason why you received 25 Euros was because the welcome bonus which was an amount of 35 Euros cannot be cashed out. I apologise for any inconvenience this might have caused but please feel free to contact us if you needed any further assistance." which I am disagree and should not be happened according to askgamblers web site and casino's bonus terms. I have attached the proves which contain both bonus terms. Now I desire to get help from askgamblers to get my 60 euro.Thank you.

shohel Bangladesh Message
Posted on February 27, 2015

It has been 1 week I am waiting for their reply but it seems they don't cares to resolve legal issue. While playing my winning was more than 90 credits and suddenly my winnings was capped into 50 and the rest was removed from the balance. If I exclude my deposit 10 euro then my winning they sent was 15 euro! lol . Is it possible to any casino to send winning 15 euro instead of 50 euro? Very funny and interesting casino but I am sure they misleaded about my winning. Unfair!!

shohel Bangladesh Message
Posted on February 27, 2015

Last week my payout request record:

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