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Inetbet.eu - Declined payment


Got in the casino no deposit bonus, won about $ 200, but since the maximum balance possible with no deposit bonus - $ 50, then after I clear the bonus, on my balance was $ 50.15.
He ordered the withdrawal of $ 50 by using Ukash.
This email confirms our receipt of your payout request via Ukash for the amount of €
"50.00 EUR at iNetBet Euro for your Account ID **********. We will review your request shortly and you will be notified by email when your payout has been processed."

A day later I received that payment was declined. The reasons are not named, the balance of the money is not returned. They just disappeared.

"We're sorry, but your Ukash payout request of € 50.00 EUR for Account ID ******** has been declined.
Payout Comments:

We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.i­net­bet.eu
Email: [email protected]
Phone:
Sincerely,
-The Staff at iNetBet Euro- "
Disputed Casino iNetBet.eu Casino

Discussion

User name
Based on the casino's Terms and Conditions: "Players from the following countries are not permitted to redeem any non deposit bonuses prior to making their first purchase: Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Indonesia, Latvia, Lithuania, Malaysia, Poland, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Turkey, Ukraine", player is not permitted to claim any no deposit bonus at the casino. We recommend to the player to read and understand casino's T&C, before he/she made an account or claim a bonus. We consider this complaint resolved and officially closed.
User name loyalty-level-2
Then why do not you returned the money to the balance, and just pick them yourself? As no letters from you I have not received, although several times wrote to you on mail [email protected]
Especially since you never warned me about this, and as we now do with the money? You just stole them, so it turns out?
User name
Hi,

As indicated in our emails to you, please read the terms and conditions: Players from the following countries are not permitted to redeem any non deposit bonuses prior to making their first purchase: Russian Federation [other countries removed for brevity]

Thanks
Tom

iNetBet.eu Casino Complaint Stats

Resolved 3 / 6
Avg. Amount $1,411
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

iNetBet.eu Casino Complaints

See all complaints for this casino
Stalling 5000 euros withdrawal, vague support
It's been a week now since I requested a payout from Inetbet.eu - a site that claims to have same day payouts. I've sent all the documents, like I always do in every casino. I've never had similar delays with any casino, NEVER. I made 3 deposits from my credit card and one smaller one from Skrill. I think I only used bonus code with 1st deposit, but since I busto'ed that and had to redeposit, it shouldn't be an issue. Requested 1st withdrawal on 26th April. For some reason I expected it to arrive same day, like promised on the webpage. But it didn't. Was asked to submit form, which I did promptly. I reversed withdrawals on Saturday and played some more, then hit big. Made 2x2500 eur withdrawals to Skrill on 30th April, and am still expecting them. At the same time I've gambled away 7k that I left on the account, that I didn't withdraw. I guess Inetbet.eu is expecting me to gamble away the last 5k euros, just like shady rican sites do. Whatever BS reason they give, this is the real one. Odds are high that gamblers compulsive nature gets the best of him and that money will be gone. Is this really the nature of this business in 2017? Because this is what Inetbet is doing. Customers trust is foundation of your business. How come you are still in business? This message I got from support 6 days ago: "Your account should be verified now as I can see you have full access to the cashier. Also by looking at your account I can see our account team has received your withdrawal request. We have had many winners over the past 48 hours but we are doing our best to process the withdrawals in a timely manner." I've contacted live support several times. At one point they said payout is done, 12 hours later when I noticed my withdraw was still at "requested" phase (1st phase of withdraw process, means it hasn't been dealt with at all - information from the webpage), another support person told me to contact e-mail support and address it to "accountants". So I've done that and it's silent treatment. I just want my 5k. Obviously Im spoiled by online casinos like Videoslots.com and Playojo, where payouts are instant and even 1st payouts are made within HOURS. Read this - HOURS. Never before have I whined and moaned to support like this. I've been around 10+ years. This online casino hobby of mine has cost me between 300k-400k. I've made many withdrawals, played at many sites, never before has my withdraw been dealt like that. I feel awful for US players if this is the best treatment they get. I didn't enjoy submitting that complaint. It's a drag. I just want my money NOW and be done with it.
Status solved Resolved
€5,000