Complaint #9
iNetBet.eu Casino
Stalling 5000 euros withdrawal, vague support
9 years ago
It's been a week now since I requested a payout from Inetbet.eu - a site that claims to have same day payouts.
I've sent all the documents, like I always do in every casino. I've never had similar delays with any casino, NEVER.
I made 3 deposits from my credit card and one smaller one from Skrill. I think I only used bonus code with 1st deposit, but since I busto'ed that and had to redeposit, it shouldn't be an issue.
Requested 1st withdrawal on 26th April. For some reason I expected it to arrive same day, like promised on the webpage. But it didn't. Was asked to submit form, which I did promptly. I reversed withdrawals on Saturday and played some more, then hit big. Made 2x2500 eur withdrawals to Skrill on 30th April, and am still expecting them. At the same time I've gambled away 7k that I left on the account, that I didn't withdraw. I guess Inetbet.eu is expecting me to gamble away the last 5k euros, just like shady rican sites do.
Whatever BS reason they give, this is the real one. Odds are high that gamblers compulsive nature gets the best of him and that money will be gone. Is this really the nature of this business in 2017? Because this is what Inetbet is doing. Customers trust is foundation of your business. How come you are still in business?
This message I got from support 6 days ago: "Your account should be verified now as I can see you have full access to the cashier. Also by looking at your account I can see our account team has received your withdrawal request. We have had many winners over the past 48 hours but we are doing our best to process the withdrawals in a timely manner."
I've contacted live support several times. At one point they said payout is done, 12 hours later when I noticed my withdraw was still at "requested" phase (1st phase of withdraw process, means it hasn't been dealt with at all - information from the webpage), another support person told me to contact e-mail support and address it to "accountants". So I've done that and it's silent treatment.
I just want my 5k. Obviously Im spoiled by online casinos like Videoslots.com and Playojo, where payouts are instant and even 1st payouts are made within HOURS. Read this - HOURS. Never before have I whined and moaned to support like this. I've been around 10+ years. This online casino hobby of mine has cost me between 300k-400k.
I've made many withdrawals, played at many sites, never before has my withdraw been dealt like that. I feel awful for US players if this is the best treatment they get.
I didn't enjoy submitting that complaint. It's a drag. I just want my money NOW and be done with it.
I've sent all the documents, like I always do in every casino. I've never had similar delays with any casino, NEVER.
I made 3 deposits from my credit card and one smaller one from Skrill. I think I only used bonus code with 1st deposit, but since I busto'ed that and had to redeposit, it shouldn't be an issue.
Requested 1st withdrawal on 26th April. For some reason I expected it to arrive same day, like promised on the webpage. But it didn't. Was asked to submit form, which I did promptly. I reversed withdrawals on Saturday and played some more, then hit big. Made 2x2500 eur withdrawals to Skrill on 30th April, and am still expecting them. At the same time I've gambled away 7k that I left on the account, that I didn't withdraw. I guess Inetbet.eu is expecting me to gamble away the last 5k euros, just like shady rican sites do.
Whatever BS reason they give, this is the real one. Odds are high that gamblers compulsive nature gets the best of him and that money will be gone. Is this really the nature of this business in 2017? Because this is what Inetbet is doing. Customers trust is foundation of your business. How come you are still in business?
This message I got from support 6 days ago: "Your account should be verified now as I can see you have full access to the cashier. Also by looking at your account I can see our account team has received your withdrawal request. We have had many winners over the past 48 hours but we are doing our best to process the withdrawals in a timely manner."
I've contacted live support several times. At one point they said payout is done, 12 hours later when I noticed my withdraw was still at "requested" phase (1st phase of withdraw process, means it hasn't been dealt with at all - information from the webpage), another support person told me to contact e-mail support and address it to "accountants". So I've done that and it's silent treatment.
I just want my 5k. Obviously Im spoiled by online casinos like Videoslots.com and Playojo, where payouts are instant and even 1st payouts are made within HOURS. Read this - HOURS. Never before have I whined and moaned to support like this. I've been around 10+ years. This online casino hobby of mine has cost me between 300k-400k.
I've made many withdrawals, played at many sites, never before has my withdraw been dealt like that. I feel awful for US players if this is the best treatment they get.
I didn't enjoy submitting that complaint. It's a drag. I just want my money NOW and be done with it.
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