I register to the Casino and used a welcome bonus. I won a lot and all terms and conditions were fulfilled, so i can withdrawal the amount of 3850,- Euros.
I wanted to withdraw so i send them all the files the need for the verification process.
(i got a call from them too for the verification process, they congratulate me too for winning this amount and told me that this amount gonna get payout the next days)
After 3 weeks that they confirmed they had all what they need and that the payment will proceed the next days and after many chat communication, i get a call and they tell me that only 500 can be withdraw and delete the amount of 3850,- euro.
All my deposits to the casino was 100,- euro.
They say that because i am a new player i can only withdraw 10-times from only one deposit, so 500 euros.
I really don't know were this condition was, i got terms and conditions when i created the account but didn't found something like that.
But this is scamming! To tell someone on the phone congratulations for winning so much but don't tell anything about this absurd terms is scamming for sure!