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Paradise Casino - Stalling €3,100 payment for over a week


Complaint Info

Disputed casino

Paradise Casino


€ 3100

Posted on January 2, 2020

I played with real money and won 3100 euros
It has requested the withdrawal of 3,100 euros since date 12-24-2019
The request to pay the money to my bank account was accepted
But to this day, I see the funds suspended in my account And I can reverse the money in my casino balance How do they tell me that I have been approved to send money and to this day I see the money suspended in my account Every day they tell me to wait, and for now I have waited 8 days If I am approved to pay the money, why doesn't the money disappear from my account?!
Why can the money be reversed and played Do they want me to play and lo lose

Posted on January 3, 2020

We're kindly informing you that your withdrawals were canceled as additional information was needed related to bank transfer withdrawal.
We are asking you to contact our live chat support to enquire which documents else are needed for the payment to be processed.
Thank you for your patience, and sorry for any inconveniences!

Posted on January 6, 2020

Dear @Ahmadalazemi,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on January 10, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.