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Pamper Casino - Incorrect deposit bonus email

RESOLVED
Complaint Info
Disputed casino Pamper Casino
Reason Bonus not given
Posted on May 16, 2014

I received an email from the pamper website. It said that I could deposit 20 and get a 950 flat bonus. I did and the bonus never went through. Live support said that the min was 25. I told Laura that the email I had right in front of me said 20. She told me to open a ticket and that she would put a flat bonus for 900 I did and I still have not received an email. I got an email this morning saying 1025 flat bonus min $ 20 deposit. I was going to make a deposit but asked just to make sure and sure enough she said min was 25. Extremely scary when they are sending out emails that are incorrect and when you have questions no one responds.I have the emails and the live chat email

AskGamblers
Posted on April 12, 2016

This complaint has been reopened due to the declared willingness on behalf of Pamper Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

AskGamblers
Posted on April 12, 2016

Dear @Conniegucci,

AskGamblers Complaints Team has been informed by Pamper Casino management that they manually added this bonus to your account. Can you please confirm?

AskGamblers
Posted on April 16, 2016

Dear @Conniegucci,

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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