Ag Awards

Pamper Casino - Does Not Fulfill Its Own Withdrawal Policy

Complaint Info
Disputed casino Pamper Casino
Reason Delayed payment
Amount $ 977
rcloud2 United States Message
Posted on July 24, 2014

My deposit was approved with Pamper for 977.00 usd on June 13. On the withdrawal page, it states that after the first withdrawal (this is my second), the process will only take three business days after approved. It is clearly past the three days. I have contacted the accounting department requesting an update on June 24. I received a response on June 27 telling me they will get back to me. I have not heard anything as of yet. Regardless of the three day promise, it has been past the general promise of 14 days for payment. I am very disappointed that this is my second delayed payment.

Posted on July 10, 2014

We are looking into this. We will respond shortly

rcloud2 United States Message
Posted on July 11, 2014

I am awaiting your response.

Posted on July 14, 2014

Dear all,
Any update considering this complaint?

rcloud2 United States Message
Posted on July 16, 2014

I have still not heard anything.

Posted on July 16, 2014

Our Accounting department is working on this issue right now. We should have a resolution later today.

Posted on July 16, 2014

Payment has been made and a confirmation email has been sent to the player

Posted on July 17, 2014

Dear @rcloud2,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

rcloud2 United States Message
Posted on July 17, 2014

It is not resolved yet. I am still waiting on the initial payment. Then, they will have to send the rest by Western Union.

rcloud2 United States
Posted on July 24, 2014

I have received 400 of the amount. I am awaiting on the rest.

Posted on July 28, 2014

We will make the arrangements to send the remaining amount.

Posted on July 30, 2014


The second payment information will be sent to Rcloud tomorrow during the day. At that point this issue will be resolved.

Posted on July 31, 2014

Full payment has been made. This issue is resolved.

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