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LimoPlay Casino - Outrageous and totally unjustified confiscation of legitimate winnings!

RESOLVED

Complaint Info

Disputed casino

LimoPlay Casino

Amount

BTC 0.3

Posted on May 5, 2017

Hi. I've been a member of Limoplay casino for over a year and made several deposits and withdrawals. On 30/4 I deposited 0.1 BTC and received no bonuses. I ran my balance to 0.3 BTC by playing Pontoon blackjack and requested a withdrawal. To my great astonishment I received this message next day:

Dear Player!

We would like to inform you that your winning was confiscated and your account was closed. The reason is in breaching the following points of the casino rules. The link is attached:
https:­//w­ww.l­im­opl­ay.c­om­/te­rms­-an­d-c­ond­itions
LimoPlay Terms and Conditions
www.limoplay.com
Terms and Conditions . The Terms and Conditions stipulated below are effective as of May 26, 2014.Before using the website WEB SITE, please read Terms and Conditions ...

-participating in any type of collusion with other players
-providing incorrect registration data
-development of strategies aimed at gaining of unfair winnings
-fraudulent actions against other online casinos or payment providers
- creating two or more accounts
- other types of cheating

Thanks for understanding!
Best regards,
LimoPlay Casino Support

Live chat refused to clarify what I had done wrong. To be fair he couldn't have done that. After all my account is fully confirmed and I only played with my own money.

Posted on May 6, 2017

Dear Player,

We guess the most reasonable way to get on with this situation is to return your 0.3 BTC by way of exception.

Your account will be reopened for a while and when your withdrawal is processed we will close it for good.

Best Regards,

Limoplay.casino

Posted on May 6, 2017

Dear Player,

your withdrawal was processed.

Best Regards,

Limoplay.casino

Posted on May 6, 2017

I can confirm that I got paid now. Thank you Askgamblers

AskGamblers
Posted on May 6, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.