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LimoPlay Casino- Been unfairly accused in committing 'fraud' and locked out of account for a wallet error

REJECTED
posted on March 10, 2017.

2 days ago I was gambling on this site and once I was done I logged out. The next day I logged back in to withdraw my winnings only to find that I wasn't able to. I checked my account history and saw that my deposit of 175mBTC had processed but under that was a pending deposit of another 175mBTC which I had not sent myself. I then went to the support agent only for the person to "close your (my) account for investigation" and that it would take a day for the review. I then received an email stating my account was locked ultimately due to fraud. I hadn't done anything wrong in this situation now I am being denied my winnings I have earned all because this support agent took matters into their own hands and disabled my account with clearly no intentions of looking into my problem and trying to fix it. When checking the evidence and the situation, it clearly seems odd that I would send 2 deposits of 175mBTC exactly and that if I were doing anything "fraudulent" I would not go straight to the live chat for assistance. I even offered the simple solution of sending the pending fee from the address it was suppose to be sent from. Attached will be the transcript of all of this and several other photos to support my claim. I was also logged out of my account before I was able to screenshot the "Pending transaction". The photos uploaded are of the transcript with the support agent, my account disabled, the email saying my account is disabled because of fraud and the confirmed 175mBTC on Blockchain.
Thank you in advance.

posted on March 10, 2017.

Dear 4WDOFFROADER90,

The proofs were sent to AskGamblers Team.

Best regards,

Limoplay casino team

posted on March 12, 2017.

When is the estimated time for a response?

AskGamblers
posted on March 13, 2017.

AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf LimoPlay Casino management. We can now confirm that there are enough proofs that player is a "double spender". With this action, he breached casino term #

The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
participating in any type of collusion with other players,
use of stolen cards,
providing incorrect registration data,
development of strategies aimed at unfaithful winnings,
fraudulent actions against other online casinos or payment providers,
charge back procedures with a credit card or denial of some payments made,
other types of cheating,
or is known to have gone bankrupt in the country of his residence,
providing incorrect information about personal data during registration
the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and close it officially.

No further communication with the player shall be maintained on behalf our team.

LimoPlay Casino complaints

  • 9 of 10 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 1,724 USD avg amount

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