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LimoPlay Casino - Account closed and deposit confiscated

RESOLVED
Complaint Info
Disputed casino LimoPlay Casino
Reason Refund declined
Amount BTC 0.4
rugbytrader United Kingdom Message
Posted on April 18, 2017

On April 3rd I deposited 0.4 BTC and was given a 50% bonus.

I played a slot, playing the same stake all the way through and was lucky enough to complete the wagering with a deposit.

I then asked for a withdrawal of my funds.

I was then sent an email from Limoplaysaying that they were voiding the bonus and the winnings.

Upon reviewing the email that they sent to me, I think I had a bonus ratio of higher than 50% which is why they voided my win.

However, after voiding my winnings they are also confiscating my deposit, which, to me, is unheard of.

So, Askgamblers, could you mediate with Limoplay please, not about the voided winnings, but my confiscated deposit.

If they can start confiscating deposits at will, with no reason (they refuse to tell me why they are keeping it), then this is very worrying for a casino represented on your site.

I look forward to hearing from you.

Posted on April 19, 2017

Dear RUGBYTRADER,

Your deposit was returned to your account.

Please, withdraw.

Best Regards,

Limoplay.casino

Posted on April 19, 2017

Dear RUGBYTRADER,

Your withdrawal was successfully processed.

Best Regards,

Limoplay.casino

rugbytrader United Kingdom Message
Posted on April 19, 2017

Askgamblers, my deposit has been returned to me and I am satisfied about the resolution.

Thanks for your help

AskGamblers
Posted on April 19, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

LimoPlay Casino Complaints

  • 9 of 10 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 1,724 USD avg amount

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