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Olympus Play Casino - No winnings after 3 weeks

UNRESOLVED

Complaint Info

Disputed casino

Olympus Play Casino

Amount

£ 3300

Posted on March 19, 2022

I won £2300 on 18/2/22

Told to wait 7-21 days

Waited 21 days excluding weekends

No winnings credited to bank and now being fed all excuses eh be patient they're short staffed etc

Totally unacceptable.

Every time I email it's the same excuses over and over again.

They won't provide the 'finance dept' email. I wish I'd read the awful reviews on trust pilot before depositing


Please help me get my winnings

Posted on March 20, 2022

Just as an add on the 17/02/22 i deposited £1000. Then it said ' failed deposit'

The casino said it had been returned to my bank.
My bank has confirmed the casino took the payment but are denying this.

So not only are they witholding £2300 of winnings they have a £1000 deposit.

This is shocking. What kind of company does this