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Noxwin free spins mean no winnings for me!


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By vixsta
12 years ago
Message on forum

Noxwin are offering two welcome bonuses, free spins with a max win of 100 and a 100% deposit bonus up to 100 with a max win of 3000. The problem is they give you both these bonuses at the same time when you deposit 100, so instead of being able to win 3000 with your 100 deposit and bonus, you can only win 100!

That's exactly what happened to me as I deposited 80 euros and won 2040 but I've been told I can only withdraw 100 plus my deposit! It's just so upsetting to think you've won a load of money and then to be told you haven't!!

I've complained to the casino and they replied basically saying 'that's the rules and that's that' :( please help!

Disputed Casino Noxwin Casino

Discussion

User name loyalty-level-2

That's the same answer I got over and over on live chat and hence am now complaining here. It's so not the point, the point is that you are giving both the bonuses at the same time when players deposit, so instead of being able to win 3000 with your 100 deposit and bonus, you can only win 100 which is ridiculous. Seems like an easy get out clause for your casino - 'oh you got free spins so sorry all that money you won, yeah now you get nothing...'. Totally unfair.

User name

Hello,

We double checked the case of player Neytiri81 and it is confirmed that the player received his winnings from one of our free spins campaigns. He was added to our 10 free spins campaign which was active in that period, available for all casino slots. According to our free spins terms, the maximum payout from the free spins promotion is 100 EUR.

Best regards,

Noxwin

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165