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Refusing to help accordingly with a possible big win issue on "King of Slots"


Hello AskGamblers-Team,

I have a problem with Noxwin Casino since 21.12..2015.
At this time, I was playing the Game "King of Slots".
After a couple of Spins, I´ve got a "BIG-WIN" - 14 of 15 Reels shows "10" and I have had a Re-Spin of the 15th and last Reel.
Whether this last symbol would come, it would have definitely been a big win.
During the Re-Spin, the System of Noxwin has broken down and the Server told me the following message: YOU HAVE NOT ENOUGH MONEY TO PLAY

I immediately contacted the livechat and was sent a screenshot on which said spin to see from my screen yet.

the livechat promised me that after the end of the game my gain will be credited immediately, but that was not the case.
So I finished the game but from my earnings I got nothing until today.

After several E-Mails to the Noxwin support, they always tell me that the technician are trying to solve this problem - but they are not able to tell me when I´ll get my money.

I cannot believe that a casino need more than 6 weeks to pay a single win on the acount of a player -
I guess it is not more than 200 EUR.

Maybe you can help me in this case.

Many thanks and Best Regards.
Disputed Casino Noxwin Casino
Amount €109

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
Hello again,

yes, that´s true. Noxwin credited my account with this amount to solve the matter.
Many thanks for your help.
User name
The case has been reopened upon the casino's request and we would like to give it one more chance for a successful resolution.

We have been informed by the casino that your winnings of 108.75 euro were paid to you. Could you please confirm it?
Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.
User name loyalty-level-2
Hello,

unfortunally no further comment and reaction from Noxwin. Now, I wait nearly 2 month for my money.
Very bad service from Noxwin !!!

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165