Mark all as read

Settings

Notifications
Casino Complaints

Blocked my account without any reason!


user_avatar badge
By ardou
10 years ago
Message on forum
I have been Noxwin´s customer for two years.. My account was verified and I made plenty of deposits and withdraws.. After my last withdraw on yesterday, my account was blocked. I have been asking reason for that, but they just told me that their security department closed my account and the decision is final. When Im asking why, they don´t tell me.
Disputed Casino Noxwin Casino

Discussion

User name
Based on the player's last post we consider this case as resolved and officially closed.
User name loyalty-level-2
Its open again, but what will you think, that am I gonna trust that casino anymore..I did not get any reason why that happened..You can close this case.
User name
Dear @ardou,

We have been provided with the info that your account was reopened again. Could you please confirm it so we can close this complaint? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.
User name
The complaint has been reopened upon casino's request and we would like to give it one more chance for a successful resolution.

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165