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Dunder Casino - Not paying out my winnings, dragging account verification intentionally

RESOLVED
Deanom1873 United Kingdom
posted on July 11, 2018.

I opened an account with dunder and made a few deposits, 24 hours later I got a bit of luck and withdrew my winnings. I go to check my account a few hours later to se wit my withdrawal had been processed but my account had been blocked. I contacted them about this and they said I needed to be verified which is fair enough. I sent them my drivers liscence and signed their “proof of wealth” form along with a recent payslip as these were all requested. Thought that’s fair enough and it would be settled shortly. No contact made to me within 24 hours so o contact them again and they said they didn’t get my wage slip so I sent this again. No contact made within another 24 hours so I ask them whats going on, they then requested both sides of my bank card, a utility bill and recent bank statements proving that I get paid weekly. I sent them all immediately as I want thos resolved but still they made no contact with me. 72 hours have gone by so I emailed asking what’s going on, they have now asked for a p60 which I don’t have as I am self employed but I feel they are asking for more and more paper work to delay this process or get out or paying out this win. I have been compliant with their process even though I feel this is excessive. Not once have they emailed me to let me know what’s happening, I’ve had to speak to someone on live chat who says they will pass on my messages but nothing ever comes of it.

AskGamblers
posted on July 16, 2018.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Deanom1873 United Kingdom
posted on July 16, 2018.

My accounts been closed for over a week now. Sent 9 different sets of documents and still not heard from them in 3 days. I’m due £10k in winnings. Feel they are trying not to pay out my winnings. Would like this resolved asap. After each set of documents I send they ask for more a day or 2 later but as mentioned above, nothing now for 3 days

Deanom1873 United Kingdom
posted on July 16, 2018.

It has now gone 4 days without any word on this matter. I think it’s taken long enough to do whatever made up checks you are doing. Locked out my account and winnings kept from me for 9 days now is beyond a joke

Deanom1873 United Kingdom
posted on July 16, 2018.

To update this I’ve now been asked to provide pdf versions of my documents

Deanom1873 United Kingdom
posted on July 18, 2018.

Okay I’ve been able to send all the documents asked of me but this is still not good enough. I deposited from my credit card so that’s where my funds came from. It’s plaily obvious they are trying to get out of paying my winnings. Why won’t they reply via here either?

Deanom1873 United Kingdom
posted on July 20, 2018.

Resolved..

AskGamblers
posted on July 20, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Dunder Casino complaints

  • 23 of 28 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 17,322 USD avg amount

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