AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf Lucky247 Casino management. We can now confirm that there are enough proofs that submitter of this complaint violated the following Lucky247 Casino term #19.3:
To Play Central (Ltd) reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your credit card and/or sent to the You by cheque. However, the casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a casino account in any of the following circumstances:
If You have more than one active account for the casino; If the name on Your casino account does not match the name on the credit card(s) used to make deposits on a casino account; If You participate in a casino promotion and cash-in before fulfilling the requirements of that particular promotion; If You provide incorrect or misleading registration information; If You are not of legal age; If You reside in a jurisdiction where participation in casino games is prohibited by law; If You have allowed or permitted (intentionally or unintentionally) someone else to play on casino account; If You have not played at the casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.); If You have “charged back” any of the deposits made with Your credit card on Your casino account; If You are found colluding, cheating, money laundering or undertaking fraudulent activity; If it is determined by the casino that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the casino; If You use the Website or Your account in bad faith; If You make statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity; OR If the casino should become aware that You have played at any other on-line casino under any of the circumstances set out at (i) to (xiii) above.
Based on the above we can confirm that Lucky247 Casino acted as per their own terms and conditions in this particular situation and therefore player's claim is considered as invalid. We consider this complaint Resolved and officially closed.
In a case of a disagreement with the decision made by the AskGamblers Complaints Team, we encourage a player to seek further assistance on this matter from the relevant licensing authority responsible for Lucky247 Casino.