Over the weekend I played on play frank.com, I won a total of £5350 and I withdrew that amount. Over night I got an email stating that play frank was run by every matrix, and how i self excluded my self with one of there partners which was jetbull.com. as result they are telling me that they will not be paying me my winnings cause i self excluded my self from a partner website a year ago.
The problem i have is they didn't mention anything to me when i was signing up for the website and they allowed me to withdraw £1200 and play on there casino. They didn't send me any emails or stopped me from playing in any way throughout this time, the problem only occurred when I started winning. I really do feel that I should be entitled to my winnings as i still was allowed to play.
In the worse case they should pay me all my deposits from all there websites I've used since my self exclusion.
I would be more that happy if you can help me with this matter.