Ag Awards

Cherry Gold Casino - Not getting paid due to account 'investigation' dragging for months

Complaint Info
Disputed casino Cherry Gold Casino
Reason Declined payment
Amount € 2200
Posted on November 30, 2017

Wanted to share some bad experience playing in the casino Cherry Gold. I started playing here at the end of July. They had a very appealing welcome bonus for the start. On my fourth deposit I finally won some money here, i won 2 200 EUR. Soon after this my account got locked and, obviously, I could not make the withdrawal of my win. In their email from 14th August they informed me about the ongoing investigation in my account. Since then i heard nothing from the casino, no info on the outcomes of the investigation, nothing, I wrote them about this but got no response and I am wondering what is going on here...

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy