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Cherry Gold Casino - Verification delayed over 3 weeks

REJECTED
Complaint Info
Disputed casino Cherry Gold Casino
Reason Verification issues
ridziks United Kingdom Message
Posted on October 22, 2018

Around one month ago I've won certain amount of money on Cherry Gold Casino. Once I decided to withdrawal my funds they asked me to complete verification form and card authorisation form which is fine because it was my very first time gambling there. As soon as I've sent them all fully completed forms and prove of ID they're not answering on my emails almost three weeks. I understand that time is consuming to review them but not a three weeks.. If there is anybody who had same issue please kindly advise.

Thank you .

AskGamblers
Posted on October 22, 2018

Dear @ridziks,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

ridziks United Kingdom Message
Posted on October 22, 2018

They haven't even replied that my documents are approved.. I've requested one and only withdrawal

Posted on October 25, 2018

Hello RIDZIKS,

Thank you for your post on AskGamblers!

There is a one-time verification procedure required prior the first withdrawal.

There are still some documents missing, our Finance Department emailed you on 10/23 and 10/24 regarding this matter. The email box it was sent from is verifi­cat­ion­@ch­err­ygo­ldc­asi­no.com. Could you please check your spam folder, maybe they have got there for some reason.

Shall you have any questions - please feel free to contact us 24/7.

Warm regards,
Cherry Gold casino

AskGamblers
Posted on October 25, 2018

Dear @ridziks,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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