I have dealt with many casinos in my time but never such a fraud like Cherry gold casino. They have zero problem letting me deposit thousands with them but then when I want to withdraw it, it’s the most longest, dragged out process making it virtually impossible and then when they say they’ve authorized it, it’s not even for the full amount. After paper work after paperwork and email after email of them dragging out me just getting authorized to withdraw I went to withdraw 2k out of the $8100 I had in the account as that was my limit. I did politely ask if they could increase my limit but of course, they wouldn’t.
After 7 days taking to authorize the request it’s now been 9/10 days and the money has still not hit my account. Today I received an email after 7 days of my 2nd request to withdraw another 2k and they have only “authorized” 1k of it. For what reason or on what grounds I have no idea and no reason was given. This withdrawal process has taken me 6 weeks from the start to now and I still have not had a penny hit my bank account and I cannot withdraw the money in my account. It is criminal that they take my money so easily but do anything they can to not pay out. I want to receive my balance in my account and be done with them before I have to take this further.