What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Cherry Gold Casino - Unreasonable payment delays

RESOLVED
Complaint Info
Disputed casino Cherry Gold Casino
Reason Delayed payment
Amount $ 1000
Posted on January 27, 2020

Been playing a few months. Extreme delays in doc verification made it impossible to request a withdrawal. When withdrawal was requested 7 business days went by only to have it rejected citing additional verification was required. This worked out ok for me as I was able to increase my balance thru play, but after requesting withdrawal - 7 business days later I was informed they would pay me 25% of my winnings and returned 1500 to my player balance. To make matters worse they said the money would be paid back to my CC and that could take 10 business days. Here it is 9 or 10 days later and I have a pending 500 being paid "supposedly" plus another pending 500 not yet reviewed and I've received nothing. They state the rules say they reserve the right to pay in installments, but that should only be true when one wins more than the 1 per week withdrawal allowance of 2k, as there are some big jackpots out there and that would be understandable. Lastly, I'm submitting this complaint for awareness. No other online casino has ever imposed similar payment restrictions and none have ever paid me back to my CC.

Posted on January 29, 2020

Update: The first 500 was paid back to my CC as 10 separate deposit returns. I was not expecting that, so I missed it. I still wish they didn't pay in installments, but otherwise this complaint is now 50% resolved. I will update upon receipt of the 2nd installment.

Posted on January 31, 2020

Dear NDNS2000,

Thank you for your post on AskGamblers.

We would like to outline that as per T&C, Section 10. Withdrawal policy. Fees and Limitations in Withdrawals: "Casino reserves the right to send the winnings in installments. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing/gaming activity of the player."

The Finance Team is always reviewing each specific case and is trying to provide the customer with the fastest payments, therefore, the winnings might be sent to the card you have used for depositing (the payment might arrive in batches).

We were informed by the Finance representative that the 2nd withdrawal was recently sent and should reach your card shortly. Should you need help locating the payment, please contact our friendly Finance team, they will be glad to assist you.

Have a wonderful day ahead!

Sincerely,
Cherry Gold casino

AskGamblers
Posted on January 31, 2020

Dear @ndns2000,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on February 2, 2020

I have received all funds. I appreciate the opportunity to share my experience. Although the situation is resolved I will need to reconsider before playing here or at any sister casinos. I do wish that was not the case.

AskGamblers
Posted on February 3, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy