Hello askgamblets team, I hope you will be able to help me.
13/10/2016 - i register amsterdamscasino.com. Play and win money - wihdrawal (i see mail need send documents) Okay send documents - id card and Proof of Address .
20/10/2016 i see
Could you please provide us with the alternative of the following copies:
1. Alternate proof of identity, in the form of a valid Passport or both sides of your valid Drivers Licence.
2. Front and back of any card(s) used to make deposits with. You are welcome to block out all the digits, except the first and last 4 digits on the front of the card, as well as the CVV number at the back.
3. Alternate proof of address in the form of a utility bill (i.e: gas/ water/ broadband/ mobile bill) or bank statement. The document must be dated under 3 months old and on company headed paper. Please ensure that your name, address and the date issued are clearly reflected on the document.
okay - Why don't accept my documents? The answer wasn't.
I send new documents - drive licence and Proof of Address
25/10/2016 i see :
Please be informed we are unable to verify any of the documentation that you have sent to us so far. Due to this your account will be permanently closed.
In what my claim?
I didn't violate the rule of the game. I have made everything according to the instruction and have sent all necessary documents.Two times. Without explanation to me close the account and deprive of money. Is it normal?I ask you to understand my situation, I ask you to solve my situation. I want that the representative of casino has given the answer and has opened my account, I am sure that there was a mistake. Only you can help to understand.