This is John. I am from the Netherlands. Please don't mind my bad English.
I have a complaint regarding Slot Planet casino. But before i put it online,i wanna make sure that the complaint is in place.
I made a withdrawal but by mistake, i provided an old bank account that is no longer valid.
When it occurred to me,slot planet had already made the deposit.I immediately contacted the bank.
They said that in such cases,the money would be reversed within 5 working days.
It has been over two weeks now and slot planet keeps on saying that they didn't get the reversal.
I contacted the bank four times already and they keep telling me that the money must have been reversed by now.
But slot planet keeps on denying.
I wanted to prove that in such cases the money was reversed and i made a deposit to my old bank account.And just like the bank said,the money was reversed within 5 days.
In a matter of fact, it was reversed after two days.The bank name is ING.The amount that was deposit by slot planet is €1000,-.Do i have a case?
I am not accusing slot planet.I have been with them for almost three years and never had a problem.But i do not know who to believe.
Thank you in advance for your reaction