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Slot Planet Casino - Troubles with payment sent to invalid bank account

RESOLVED
Complaint Info
Disputed casino Slot Planet Casino
Reason Declined payment
Amount € 1000
Posted on April 10, 2019

Good afternoon.

This is John. I am from the Netherlands. Please don't mind my bad English.

I have a complaint regarding Slot Planet casino. But before i put it online,i wanna make sure that the complaint is in place.

I made a withdrawal but by mistake, i provided an old bank account that is no longer valid.

When it occurred to me,slot planet had already made the deposit.I immediately contacted the bank.

They said that in such cases,the money would be reversed within 5 working days.

It has been over two weeks now and slot planet keeps on saying that they didn't get the reversal.

I contacted the bank four times already and they keep telling me that the money must have been reversed by now.

But slot planet keeps on denying.

I wanted to prove that in such cases the money was reversed and i made a deposit to my old bank account.And just like the bank said,the money was reversed within 5 days.

In a matter of fact, it was reversed after two days.The bank name is ING.The amount that was deposit by slot planet is €1000,-.Do i have a case?

I am not accusing slot planet.I have been with them for almost three years and never had a problem.But i do not know who to believe.

Thank you in advance for your reaction

Posted on April 10, 2019

Hi John,

I will chase this up with our finance team and see where we stand and deal with this via email as it is a process we are already in with you. We have not had the money bounce back, but we can give you a proof of payment which you can show to your bank to identify where the withdrawal went.

Regards,
SlotPlanet

Posted on April 10, 2019

Thank you for the quick response.
Proof of payment will not be helping me to get my money.
The bank isn't saying that there was no deposit.
They are saying that the money was reversed to the account from where the deposit came.
Only the one that made the deposit can ask them for proof.
So could you please ask your finance department or Adyen to do that.
This is the only way that i can get my money.
I am sorry for being so persistent, but i really am in need of this money.

Thank you for your collaboration and understanding.

Regards,

John

Posted on April 11, 2019

Slot planet has sent me an email and hereby i declare that the case is resolved.
Thank you askgamblers.com for your assistance.
Thank you slot planet for the co-operation.

Blessings!!

AskGamblers
Posted on April 11, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Slot Planet Casino Complaints

  • 8 of 8 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 1,139 USD avg amount

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