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Slot Planet Casino - Winnings unfairly confiscated due to max bet rule accusations after meeting bonus wagering requirements

RESOLVED
Complaint Info
Disputed casino Slot Planet Casino
Reason Bonus terms violation
Amount € 1000
Posted on August 7, 2018

Hey! I took an welcome bonus for Slot Planet Casino and managed to get up to 1200€ after the wagering. I played with 1-5€ bets at maximum which is stated in the bonus terms. I read those carefully everytime I sign into a new casino and I am fairly familiar with the slotworld. So after the wagering I had this 1200€ real cash balance. I did not withdraw instantly and I double checked that the wagering was surely done. Then I proceeded to buy couple bonuses in white rabbit, since the wagering was done and I had couple hundred over the nice 1000€ cashout. Those didn't pay so I withdrawed 1000€. After 4 days of pending withdraw I received an email stating that I had break the max bet rule. The rule states "7 (vi) The maximum bet allowed while the Welcome Bonus is in play is €5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings." So the max the while bonus is active is 5€ as I had checked. I knew the rule and I followed the rule. I never bet over 5€ on any casino with bonus money since the rule is so popular. Anyways my moneys got deleted and I got refunded my deposit. I then contacted the live support which kept ignoring my questions and just told me to wait up to 21 days for the case to be solved. I would like this case to be reviewed and I am not willing to wait 21 days for nothing.

Posted on August 7, 2018

Dear Zambu,

Please be aware this decision was reversed on the 5th of this month. The withdrawal is currently pending in your account and will be sent to you shortly. You are able to log in to verify this as well at anytime you wish.

I'm sorry for any inconvienence caused.

Kind Regards,

Alistair

Posted on August 7, 2018

Hey Alistair.
I got the confirmation that the balance was refunded and made the withdrawal again. I haven't received any confirmation about the withdrawal in 2 days so I'll be still waiting for that =)

Posted on August 8, 2018

Hi Zambu,

I can see the withdrawal has been approved. It should hit your bank soon :)

Regards,

Alistair

AskGamblers
Posted on August 8, 2018

Dear @zambu,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team as soon as you get the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on August 8, 2018

Hey again!
Just received the 1000€ I withdrawed. Everything is fixed now. Thank you for everyone who was involved.
You can close the case =)

AskGamblers
Posted on August 8, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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