Ag Awards

Amsterdams Casino - Stalling Payout of Winnings

Complaint Info
Disputed casino Slot Planet Casino
Reason Verification issues
Amount $ 300
Posted on February 10, 2016

I have attempted to withdraw 300 dollars in winnings. Firstly they continually tried to say they did not receive my identity (drivers licence, teltra phone bill, realestate lease papers, psychology registration papers with current address. They returned the withdrawal money to the playing account without any notification; they are constantly saying id documents when I have submitted them. They will not payout the winnings. I have all the emails and screen shots through this whole process if your require them

Posted on February 10, 2016

Hey Lucky4000,

Please can you email me personally on alista­[email protected]­net­gam­ing­sol­uti­ with your username and also forward me the e-mails please and i will look into this.

If all documents you have provided are correct then there really should be no problem so it will be easy to solve once you get in touch. We want to pay all our winners as fast as possible. We are obliged to do a KYC check as per our licenses. Please do e-mail me so I can get this issue resolved ASAP.

Posted on February 13, 2016

Any news?

Posted on February 14, 2016

No email recieved and no further contact so far.

Posted on February 17, 2016

I'm getting e-mail notifications that state this complaint is waiting our response. As far as i can see we have responded to everything in question and had no further contact from Lucky40000?

Posted on February 17, 2016

Dear @lucky40000,

Please be advised that in case you fail to respond within the given time frame we will reject complaint upon submitter's inactivity.

Posted on February 21, 2016

The case has been rejected due to the submitter's inactivity.

Slot Planet Casino Complaints

  • 8 of 8 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 1,139 USD avg amount

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