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Play2Win Casino - No response after 7 weeks on my withdrawal request!

RESOLVED
Complaint Info
Disputed casino Play2Win Casino
Reason Delayed payment
Amount £ 102
Popester69er United Kingdom Message
Posted on October 22, 2014

I submitted a wire transfer withdrawal on Aug 22nd of £108.70 which was and still is marked as processing. I have received no response to any of my emails nor my ID which has also been supplied. Live chat constantly fob me off with lame excuses. Happy to take money instantly but no response when they need to pay out.

AskGamblers
Posted on October 18, 2014

Dear @Popester69er,
Any update considering your compliant? Thank you.

Popester69er United Kingdom Message
Posted on October 18, 2014

Hi, still no funds however i have received 2 automated emails from play2win, both on the 15th October. The initial was a repeat email asking for ID followed immediately by another saying the cashout was now complete. No funds are in my account.

Posted on October 19, 2014

Hi there,

We tried to send on the 15th but there were problems with the information submitted. I've sent you an email with the information we need and we will do the utmost to send asap as soon as we have it.

Kind Regards,


Casino Support

Popester69er United Kingdom
Posted on October 19, 2014

Hi, thanks for the response, the first personal contact i have ever received from play2win. I have resent my ID as requested , however its exactly the same and its to the same email address. If you have any issues then please email me.

Posted on October 20, 2014

Hi there,

Docs were found to be in order and the withdrawal should be sent shortly. I will update as soon as it is sent.

Posted on October 20, 2014

I just received confirmation it has now been sent, and should appear in your account within a few days.

Popester69er United Kingdom
Posted on October 21, 2014

Hi, I can see a payment of £108 and the removal of £6 meaning I have been credited a total of £102 from my withdrawal of £108.70. I assume the £6 is some kind of transaction charge and the £0.70 has been rounded down? Disappointed to have to pay any withdrawal charges as its not my fault you don't allow withdrawals back to card like most online companies do.

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