No communication, pending payout for a month

I joined this casino based on reviews on ask gamblers, and i took their bonus when i deposited my money. I made through the required play through and was able to ask for a withdrawal of 260 dollars. I sent my documents immediately and received a phone call confirming receipt of my documents, and i was asked to fill some forms, which i did and sent out immediately. The documents were received because i got an email confirming this. And from that point i waited a week with no response on withdrawal process, so i emailed them again and again and all i got was ticket numbers which were never dealt with. I've gone to live chat several times over 3 weeks, and all they tell me is my case is at the financial department, and i will get my money soon, but its still pending on the website. Yesterday i spoke to someone who asked for my banking information and i gave out everything, and today i was shocked when the security began telling me that they don't have my documents on file, and when i told him i have evidence of them receiving my documents, then he said my case is with the finance department. This has been ongoing for a month or more, and i had told them several times that i didnt want to resolve this problem by involving a third party if we could work it out. Please Ask Gamblers, can you help me by finding out what has been holding this withdrawal for long, when i see good reviews from other players?
I will attach evidence depending on how the response of the casino team will be
Thank you.