Wednesfay i cashout 400,- Euro back to my payment option Visacard. The day after my cashout request the cadhout was recalled by the Casino. I cashout again, a few hours later the casino recall the cashout again. I contakted support but they could not given me a good answer at all, they sayd all the time: We are SOOO sorry, we try to fix this problem. The 3 time my cashout was recalled i contakted the Casino Manager and she told be that the casino had some tecknical errors but it soon will be fixed. That message i got at Friday 20 Mai. Later at Friday support sayd to me that the cashout system was fixed, good i think. Then i cashout again. But last night the cashout was recalled by the casino again. Totally 4 times have the casino recalled my cashout request. I have chat with support 2 hours today, and only: We are really soooo sorry for this we will conntact you as soon the problem are fixed. Then i sent a mail to the Casino Manager again, my 4 mail and support should promissed me to tell the Casino Manager that she should check my mail and give me a quick feedback. This is 4 hours since now and still now answering. So this casino i dont will get my money back from, it is a factum that anything support or the Managers says and promicce can be listen to or take seriously as a true.