7BitCasino - Pending Withdrawal Over 80 Hours Later - Complaint Resolved

Tdj95

After making a $45.69 bitcoin deposit on August 9th 24' at 6:00:29 (UTC) I proceeded to win $5,154.63 or 87.22074 MBTC on Blackjack and requested an immediate withdrawal two short hours later on August 9th 24' at 8:19:20 UTC which is STILL in pending review over 80+ hours later on August 12th, 2024, at 1:46pm. Countless attempts to reach customer service through their VIP Support Chat and emails exchanged back and forth with my "VIP Personal Manager" Emily have resulted in zero determination of when this will be resolved. I have been told time and time again that the payment processing team has my pending withdrawal in their queue and that I should not worry as this is a "normal process for larger winnings" and that the verification will soon be done. After "expecting to hear soon" from their specialists and awaiting a review and verification from the Blackjack game provider I am sitting here with no clarification on when my withdrawal will be approved, what the issue at hand is, nor when I will receive my rightful winnings. This is highly concerning for a player who has had ZERO issues with previous withdrawals from 7Bit being processed, through BTC, to my Coinbase wallet. FOUR days later, and no line of sight on when I will be receiving my winnings. PLEASE HELP!

AskGamblers

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

7BitCasino

Dear Tdj95,

Thank you for bringing your concerns to our attention, and we sincerely apologize for the extended wait you experienced with your withdrawal.

Each withdrawal and winning transaction is carefully reviewed to ensure that everything has occurred in accordance with our policies and regulations. This process is crucial for maintaining the integrity of our gaming environment and ensuring fairness for all players. While this particular review did take longer than usual, we are pleased to confirm that your withdrawal has been approved and the funds have been processed. You should expect to see the funds reflected in your crypto wallet shortly. Rest assured, your winnings are secure and on their way to you.

Our support team, along with your VIP manager, is always available to assist with any further questions or concerns you may have. The goal is to ensure that your experience with us remains positive and that any issues are resolved promptly.

Given the resolution of your withdrawal, we consider this issue to be resolved. Thank you for your understanding, and we hope that your future experiences with us are smooth and enjoyable.

Best regards,
7Bit Casino team

AskGamblers

Dear @Tdj95,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Tdj95

all is resolved and I received my winnings. thank you 7Bit!

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

7BitCasino - Pending Withdrawal Over 80 Hours Later

Complaint Info

Disputed casino

Reason

Amount

$ 5154.63

7BitCasino Complaints

7BitCasino - 48 hour delayed payment

7BitCasino - 47 Hours and counting and no response form Casino

7BitCasino - Almost a week with no approval

7BitCasino - Long payment processing time on two withdrawals from 7Bit