Complaint #382 7BitCasino

It’s been more than 24 hours and I’ve received zero communication

By Sat G.

1 year ago

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

Disputed Casino 7BitCasino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear @2017ramcx5,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

1 year ago

Dear 2017ramcx5,

We are sorry to hear that your recent experience with 7BitCasino has caused you frustration, and we would like to clarify several important points regarding your concerns.

According to the regulations under which our casino operates, players can register, deposit, and start playing immediately without delays, which is standard practice in accordance with our casino licence to ensure seamless access from the start. At the same time, all withdrawals are subject to specific requirements, such as wagering conditions, as clearly outlined in our Terms and Conditions. ID verification is a legal requirement under our licensing obligations, and while not always requested at the very beginning, it becomes mandatory before processing withdrawals. This approach allows us to remain fully compliant with regulatory standards while ensuring the highest level of security for all transactions.

Regarding the speed of certain actions, our Finance Department continuously monitors all withdrawals. If a request does not meet the required conditions, it may be flagged and rejected quickly to prevent further inconvenience to the player. However, when a withdrawal request does meet all requirements, it must then undergo the full range of internal financial and compliance checks. These include anti-fraud measures, security validations. These steps are essential for protecting both the platform and our players, though in some cases they may take longer than initially expected.

We are pleased to inform you that your withdrawal request has already been successfully processed on our side and released without any issues. The funds are now on their way to you, and depending on the method you selected, they should appear in your account very soon.

Our team fully understands how these processes may feel inconsistent at times. Please be assured that our only aim is to provide a safe, transparent, and fair environment for every player. Suppose you require further assistance or have any additional concerns. In that case, we encourage you to contact our support team directly at support@7bitcasino.com or via live chat, and we will gladly continue to assist you.

Best regards,
7BitCasino Team

AskGamblers

• Support Team

1 year ago

Dear @2017ramcx5,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

7BitCasino Complaint Stats

Resolved 77 / 78

Avg. Amount $2,654

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 56 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

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7Bit Casino - 11 days pending with no reason given kyc checked

Let me make this simple as possible.

On JULY 3RD, I requested cashout on my winnings.
No updates or reason given, I was told to wait when I spoke to agent on the website.

Given many people submitted complaints just within 24 hours, I think I have been patient enough.

However 4 days pass, JULY 7TH, the request is rejected and was asked for Identification. Also, The rejected cashout is not dated original requested date but the date of rejection.

On JULY 7TH, when KYC was requested, I submitted them. Today, JULY 11TH, after another 5 days later, I am told same repeated message and no reason is given.

While I have experienced various Online casinos and their shenanigans, this is by far the worst behavior and practice possible.

I am told that “it’s being processed and please wait patiently. And We can’t tell you any time frame or reason at the moment” as this is their standard procedure and I’m being impatient.

The crazy part is that I’m not the only one that’s suffering from the casinos deceitful actions.

Please see attached files for more info and if you need more information please let me know. Thank you.

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Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

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I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

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