7BitCasino - 48 hour delayed payment

Dear Mary,

Thank you for reaching out to us. We apologize for the inconvenience and frustration you’ve experienced with your recent LTC withdrawal. We understand how important a timely withdrawal is, and we're committed to ensuring that your experience with us remains smooth and transparent.

After reviewing your case, we can confirm that your withdrawal request for 150 LTC was successfully approved on November 4, 2024 UTC. While our usual processing time for LTC payouts is near-instant, on rare occasions, minor delays can occur due to additional verification checks to maintain a secure environment for all players. These checks help us comply with security standards that protect both the platform and our users.

Please know that your withdrawal is now fully processed. If you have any further questions or encounter additional issues, don’t hesitate to contact us. We greatly value your feedback and appreciate your patience.

Best regards,
7BitCasino Team

Dear @Mpope26,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.